Company Description


When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.


Job Description


We are seeking a Principal DevOps Engineer to serve as a technical leader within our DevOps organization.

This role partners closely with other senior technical leaders to translate strategic platform direction into reliable, scalable, and developer-friendly infrastructure capabilities. The Principal will lead the technical execution of platform initiatives, elevate engineering standards, and drive measurable improvements in reliability, cost efficiency, and delivery velocity.

This is a hands-on leadership role. You will design and implement platform capabilities across our serverless and Kubernetes environments, guide senior engineers, and influence engineering practices across teams.

Key Responsibilities and Outputs

Technical Leadership & Execution

• Partner with Architects to implement and operationalize platform strategy.
• Lead the technical design and delivery of platform capabilities across:
  • Serverless-first AWS workloads
  • Kubernetes (EKS) environments
    
• Break down large architectural initiatives into executable milestones.
• Guide platform implementation patterns and reusable modules.
  
   
  
  

Reliability & Operational Improvement

• Drive systemic improvements that reduce incident frequency and severity.
• Strengthen observability standards (logging, metrics, tracing).
• Support adoption of Product focused SRE frameworks across teams.
• Improve deployment safety, change management, and incident response practices.
  
   
  
  

Platform Evolution

• Improve CI/CD automation and deployment workflows.
• Contribute to Kubernetes cluster design evolution and networking patterns.
• Improve logging pipelines, cost visibility, tagging standards, and platform guardrails.
• Support platform modernization efforts with a focus on simplification and predictability.
  
   
  
  

Engineering Enablement

• Improve developer experience across platform offerings.
• Establish clear golden paths for deployment and monitoring.
• Contribute to DORA metric visibility and engineering performance improvements.
• Support responsible AI tooling adoption in our workflows.
  
   
  
  

Influence & Mentorship

• Mentor senior engineers and elevate platform engineering standards.
• Lead technical discussions and design reviews.
• Make tradeoffs visible and articulate technical risk clearly.
• Reinforce disciplined intake and prioritization practices to protect strategic capacity.
  

Qualifications


Experience

• 8–12+ years in infrastructure, SRE, or platform engineering.
• Experience operating serverless and Kubernetes environments at scale.
• Proven track record improving reliability and reducing operational toil.
• Experience collaborating closely with multiple engineering teams.
  
   
  
  

Technical Expertise

• Strong AWS expertise (Lambda, API Gateway, Step Functions, DynamoDB, S3, IAM, VPC).
• Strong Kubernetes/EKS experience including networking and observability.
• Advanced Infrastructure as Code (Terraform preferred).
• Strong CI/CD pipeline design experience.
• Experience with observability tooling (OpenTelemetry, OpenSearch, Prometheus/Grafana, CloudWatch).
• Strong understanding of distributed systems and reliability engineering.