Your responsibilities, Provide end-user support and remote troubleshooting, Prioritize and manage multiple tickets simultaneously, Act as an escalation point for urgent IT incidents, Suggest process improvements based on recurring issues, Record and escalate unresolved problems using ITSM tools

Fluency in English, Proficiency in MS Office & OutlookStrong communication, analytical, and organizational skills, Team player with the ability to prioritize and troubleshoot effectively, Experience in Service Desk or Customer Support is a plus, Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

This is how we work, in house

What we offer, Training and professional induction into the new position, Financial support of your educationMedical care & life insurance, Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc., Scandinavian working style & no dress code, Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam, Referral program for employees, Employee assistance program (legal, psychological, health, financial consulting, etc.), Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups), … while in the office you can also use some of the below, Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks), Chill-out rooms with Xbox, pool table, board games, football table, and swing

Benefits, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, fruits, integration events, corporate sports team, no dress code, video games at work, coffee / tea, drinks, parking space for employees, leisure zone, extra social benefits, sharing the costs of tickets to the movies, theater, redeployment package, christmas gifts, employee referral program, charity initiatives, extra leave, Jubilee award

additional-module

Would you like to join us?, , Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

additional-module

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Arla Global Shared Services Sp. z o.o., Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

This is how we work,

About the project

Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

Your responsibilities

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and escalate unresolved problems using ITSM tools

What we offer

• Training and professional induction into the new position
• Financial support of your educationMedical care & life insurance
• Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
• Referral program for employees
• Employee assistance program (legal, psychological, health, financial consulting, etc.)
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)
• … while in the office you can also use some of the below
• Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
• Chill-out rooms with Xbox, pool table, board games, football table, and swing

additional-module

Would you like to join us?

Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

additional-module

Would you like to join us?, , Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

additional-module

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

About the project

Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

Your responsibilities

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and escalate unresolved problems using ITSM tools

additional-module

Would you like to join us?

Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

Benefits, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, fruits, integration events, corporate sports team, no dress code, video games at work, coffee / tea, drinks, parking space for employees, leisure zone, extra social benefits, sharing the costs of tickets to the movies, theater, redeployment package, christmas gifts, employee referral program, charity initiatives, extra leave, Jubilee award

additional-module

Would you like to join us?, , Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

additional-module

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Arla Global Shared Services Sp. z o.o., Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

This is how we work,

About the project

Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

Your responsibilities

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and escalate unresolved problems using ITSM tools

What we offer

• Training and professional induction into the new position
• Financial support of your educationMedical care & life insurance
• Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
• Referral program for employees
• Employee assistance program (legal, psychological, health, financial consulting, etc.)
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)
• … while in the office you can also use some of the below
• Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
• Chill-out rooms with Xbox, pool table, board games, football table, and swing

additional-module

Would you like to join us?

Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.