Junior Supporter ITSD - Danish Speaker
Arla Global Shared Services Sp. z o.o.•Gdańsk
💰 Wynagrodzenie
Widełki nieujawnione
📋 Informacje
🌐 Wymagane języki
📝 Twój zakres obowiązków
Your responsibilities, Provide end-user support and remote troubleshooting, Prioritize and manage multiple tickets simultaneously, Act as an escalation point for urgent IT incidents, Suggest process improvements based on recurring issues, Record and escalate unresolved problems using ITSM tools
Fluency in English and Danish (minimum B1/B2), Proficiency in MS Office & Outlook, Strong communication, analytical, and organizational skills, Team player with the ability to prioritize and troubleshoot effectively, Experience in Service Desk or Customer Support is a plus, Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage
What we offer, Training and professional induction into the new position, Financial support of your education, Medical care & life insurance, Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc., Scandinavian working style & no dress code, Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam, Referral program for employees, Employee assistance program (legal, psychological, health, financial consulting, etc.), Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups), … while in the office you can also use some of the below, Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks), Chill-out rooms with Xbox, pool table, board games, football table, and swing
Benefits, private medical care, life insurance, remote work opportunities, fruits, integration events, corporate sports team, no dress code, video games at work, coffee / tea, drinks, leisure zone, extra social benefits, sharing the costs of tickets to the movies, theater, redeployment package, christmas gifts, employee referral program, charity initiatives, extra leave, Jubilee award
additional-module
We are committed to salary transparency and will discuss the salary range and benefits before the first interview.
This is how we work,
About the project
Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.
📝 Opis główny / Wstęp
additional-module
We are committed to salary transparency and will discuss the salary range and benefits before the first interview.
About the project
Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.
Your responsibilities
- Provide end-user support and remote troubleshooting
- Prioritize and manage multiple tickets simultaneously
- Act as an escalation point for urgent IT incidents
- Suggest process improvements based on recurring issues
- Record and escalate unresolved problems using ITSM tools
additional-module
- We are committed to salary transparency and will discuss the salary range and benefits before the first interview.
🎁 Co oferujemy (Dodatkowe detale)
Benefits, private medical care, life insurance, remote work opportunities, fruits, integration events, corporate sports team, no dress code, video games at work, coffee / tea, drinks, leisure zone, extra social benefits, sharing the costs of tickets to the movies, theater, redeployment package, christmas gifts, employee referral program, charity initiatives, extra leave, Jubilee award
additional-module
We are committed to salary transparency and will discuss the salary range and benefits before the first interview.
This is how we work,
About the project
Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.