The Mission: Defining the Claiming Experience

At AirHelp, we help travelers receive the compensation they deserve. But we don’t just “process claims.” We design and build the entire Claiming Experience - the interface and logic that guides millions of users through the most critical part of their journey: securing the evidence they need to get paid. You’ll be responsible for making a complex, data-heavy process feel seamless, transparent, and lightning-fast.

This is not a feature-factory role. You will own meaningful product challenges end to end.

What you can expect from us:

We move fast and stay current. We build with a modern, type-safe mindset:

• Backend: Node.js and Ruby on Rails

• Frontend: TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod)

• UI/UX: High-performance interfaces using Tailwind, Chakra UI, and React Aria.

• Infrastructure: AWS, Docker, Kubernetes, Terraform.

• Reliability: Monitoring via ELK/Grafana, Sentry, and daily production deployments.

What you will drive:

• Build the Experience: Design and implement features that handle complex business logic and legal data while maintaining a world-class user experience.

• Own the Stack: Take end-to-end responsibility for features, from the backend services to the rendered UI.

• Ship Daily: Contribute to a culture of continuous delivery where your code reaches production and impacts users every single day.

• Modernize Architecture: Help us move away from legacy patterns by implementing modern development principles and type-safe API contracts.

• Collaborate & Mentor: Participate in deep code reviews and technical discussions that move the needle for the whole engineering team.

What you'll deliver in your first year:

• Launch "Just In Time" Document Validation: Implement a high-performance validation engine that provides instant feedback to users, ensuring data accuracy before a claim even hits our downstream services.

• Redesign the Upload Experience: Lead the implementation of a completely overhauled document upload flow, focusing on speed, resilience, and a seamless mobile-web interface.

• Scale Assessment Workflows: Optimize and scale the internal assessment systems to handle increasing claim volumes, directly reducing the time it takes for our operations and legal teams to process compensation.

• Evolve the Document Hub: Contribute core features to the "Document Hub"- the centralised internal engine that serves as the heart of our document processing and storage architecture.

What sets you apart?

• The Full Stack Reality: You have a "polyglot mindset" and at least 3-5 years of experience building production-grade software.

• Frontend Obsession: You know that "Frontend" isn't just CSS; it's about performance, accessibility, and sophisticated state handling.

• TypeScript Mastery: You are a fan of strong typing and use tools like Zod to ensure your data stays predictable from DB to UI.

• Pragmatism > Dogma: You care about high-quality, maintainable code, but you're focused on shipping user value rather than getting stuck in "mythical" academic processes.

• Startup Speed: You thrive in an iterative environment where you can see the immediate results of your work.

Why AirHelp?

• Real Impact: We’ve helped over 15 million travelers navigate disruptions; your code directly facilitates their rights.

• Autonomy: We hire builders, not order-takers. You get high trust and zero politics.

• Growth: Learning days, personal development plans, workshops, mentorship, and language classes. 

• Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.