IT Junior Support Team Leader
GGS IT Consulting•Kraków, Grzegórzki•Stacjonarna
📝 Twój zakres obowiązków
Your responsibilities, Support and Coordination: Help team members with MS SQL and RPA related questions and operational tasks., Team Support: Assist in coordinating a small team (about 5 team members), including facilitating collaboration and communication., Meetings and Stakeholder Collaboration: Participate in internal meetings, catch-ups, and calls with stakeholders to support team efforts., Performance Monitoring: Help track SLAs, support performance data, and contribute to reporting trends and improvement initiatives., People Support: Support team motivation and performance under the guidance from Head of Support., Process Improvement: Assist in identifying opportunities to improve team workflow and support processes., Escalations: Act as point of contact for escalations with support from a Head of Support.
Strong communication skills and fluency in English (B2+/C1)., Prior experience in customer support or technical support roles., Strong communication skills., Data driven mindset., Ability to work with KPIs, SLAs, and basic performance data., Proactive mindset, self-motivated, and collaborative approach., Open-minded attitude, and willingness to learn leadership and team-management skills., Approach to proactive and independent problem solving.
Optional, Basic knowledge of SQL Server and/or RPA and support tools (e.g., Zendesk, Jira)., Interest in expanding technical leadership capabilities.
work-organization-team-size
Team size, 5-10
This is how we work, in house, you develop several projects simultaneously, you can change the project, you have influence on the technological solutions applied, you have influence on the product, agile, kanban, waterfall
work-organization-team-members
Team members, technical leader, architect, manual tester, support, project manager
This is how we work on a project, Clean Code, code review, design patterns, BDD, DDD, pair programming, architect / technical leader support, Continuous Deployment, Continuous Integration, DevOps, team-level deployment, active monitoring, documentation, issue tracking tools, technical debt management, functional tests, integration tests, pen tests, performance tests, regression tests, test automation, testing environments, manual tests
Development opportunities we offer, intracompany training, mentoring, space for experimenting, substantive support from technological leaders, technical knowledge exchange within the company
What we offer, Office-based work during the first 6 months (onboarding period), followed by a hybrid working model, Opportunities to grow your knowledge within your area of expertise, Friendly working atmosphere in a professional team, Employee-oriented working culture, Sports subscription, Subsidized English classes, Small teams, International projects, Free coffee, Free fruits, Free breakfasts, Startup atmosphere, No dress code, Hands-on experience in a variety of marketing functions, Opportunities to take ownership of projects and grow your skills, Mentorship and guidance from experienced marketing professionals
Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, remote work opportunities, flexible working time, fruits, integration events, corporate sports team, computer available for private use, corporate library, no dress code, coffee / tea, drinks, parking space for employees, redeployment package, employee referral program, family picnics
Recruitment stages, Knowledge test (45 min), Phone screen (20 min), Online interview (60 min), On-site interview with the Head of Support (60 min)
GGS IT Consulting, GGS implements compensation management software and creates custom automation solutions for businesses., , Our employees are not just IT specialists, but practitioners with analytical and interpersonal skills, who also have a deep understanding of business operations., , We are a company of 60 people actively seeking exceptional talents. If you want to be a part of a constantly evolving environment, where your decisions and actions make a real impact, we are looking for you!
This is how we work,
About the project
As a Junior Support Team Leader, you will assist in coordinating the day-to-day activities of a support team working with MS SQL and RPA related technologies. You will work closely with Head of Support to help deliver excellent customer service, support team operations, and foster team collaboration and development.
⚙️ Praktyki developerskie
This is how we work on a project, Clean Code, code review, design patterns, BDD, DDD, pair programming, architect / technical leader support, Continuous Deployment, Continuous Integration, DevOps, team-level deployment, active monitoring, documentation, issue tracking tools, technical debt management, functional tests, integration tests, pen tests, performance tests, regression tests, test automation, testing environments, manual tests
📝 Opis główny / Wstęp
work-organization-team-size
Team size, 5-10
work-organization-team-members
Team members, technical leader, architect, manual tester, support, project manager
About the project
As a Junior Support Team Leader, you will assist in coordinating the day-to-day activities of a support team working with MS SQL and RPA related technologies. You will work closely with Head of Support to help deliver excellent customer service, support team operations, and foster team collaboration and development.
Your responsibilities
- Support and Coordination: Help team members with MS SQL and RPA related questions and operational tasks.
- Team Support: Assist in coordinating a small team (about 5 team members), including facilitating collaboration and communication.
- Meetings and Stakeholder Collaboration: Participate in internal meetings, catch-ups, and calls with stakeholders to support team efforts.
- Performance Monitoring: Help track SLAs, support performance data, and contribute to reporting trends and improvement initiatives.
- People Support: Support team motivation and performance under the guidance from Head of Support.
- Process Improvement: Assist in identifying opportunities to improve team workflow and support processes.
- Escalations: Act as point of contact for escalations with support from a Head of Support.
Recruitment stages
- Knowledge test (45 min)
- Phone screen (20 min)
- Online interview (60 min)
- On-site interview with the Head of Support (60 min)
🎁 Co oferujemy (Dodatkowe detale)
Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, remote work opportunities, flexible working time, fruits, integration events, corporate sports team, computer available for private use, corporate library, no dress code, coffee / tea, drinks, parking space for employees, redeployment package, employee referral program, family picnics
Recruitment stages, Knowledge test (45 min), Phone screen (20 min), Online interview (60 min), On-site interview with the Head of Support (60 min)
GGS IT Consulting, GGS implements compensation management software and creates custom automation solutions for businesses., , Our employees are not just IT specialists, but practitioners with analytical and interpersonal skills, who also have a deep understanding of business operations., , We are a company of 60 people actively seeking exceptional talents. If you want to be a part of a constantly evolving environment, where your decisions and actions make a real impact, we are looking for you!
This is how we work,
About the project
As a Junior Support Team Leader, you will assist in coordinating the day-to-day activities of a support team working with MS SQL and RPA related technologies. You will work closely with Head of Support to help deliver excellent customer service, support team operations, and foster team collaboration and development.