1st Line Technical Support (French)

Your responsibilities, Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions, Communicating with users in French and English, Escalating more complex issues to the second line of support, Collaborating with other technical teams, Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

Knowledge of French and English at least at B2 level, Willingness to develop IT skills, Ability to learn quickly, Well-motivated team player with communication skills, Working according to the procedures, Working hours: Shift hours (24/7 work system)

This is how we work, agile

Development opportunities we offer, technical knowledge exchange within the company

What we offer, BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation, BENEFITS (Flex): Luxmed per request, internal trainings, DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, fruits, integration events, no dress code, coffee / tea, parking space for employees, leisure zone, employee referral program

Recruitment stages, a short phone call with a recruiter (30 min max), one-hour long interview on Teams

additional-module

Additional Information, Regardless of the feedback we come back to our candidates., , If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:, , „I agree to the processing by Sopra Steria Polska Sp. z o.o. and other entities within the Sopra Steria Group of my personal data contained in my CV for the purposes of the current recruitment process and future recruitment processes conducted by any entity within the Sopra Steria Group.”

additional-module

All information about salary range and its additional components will be provided during 1st stage of recruitment process., , At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

Sopra Steria Polska Sp. z o.o., Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees., The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists., , Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German., , The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

About the project

We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Your responsibilities

• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
• Communicating with users in French and English
• Escalating more complex issues to the second line of support
• Collaborating with other technical teams
• Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

What we offer

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• BENEFITS (Flex): Luxmed per request, internal trainings
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches

Recruitment stages

• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams

Additional Information

Regardless of the feedback we come back to our candidates.

If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. and other entities within the Sopra Steria Group of my personal data contained in my CV for the purposes of the current recruitment process and future recruitment processes conducted by any entity within the Sopra Steria Group.”

additional-module

All information about salary range and its additional components will be provided during 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

additional-module

Additional Information, Regardless of the feedback we come back to our candidates., , If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:, , „I agree to the processing by Sopra Steria Polska Sp. z o.o. and other entities within the Sopra Steria Group of my personal data contained in my CV for the purposes of the current recruitment process and future recruitment processes conducted by any entity within the Sopra Steria Group.”

additional-module

All information about salary range and its additional components will be provided during 1st stage of recruitment process., , At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

About the project

We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Your responsibilities

• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
• Communicating with users in French and English
• Escalating more complex issues to the second line of support
• Collaborating with other technical teams
• Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

Recruitment stages

• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams

Additional Information

Regardless of the feedback we come back to our candidates.

If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. and other entities within the Sopra Steria Group of my personal data contained in my CV for the purposes of the current recruitment process and future recruitment processes conducted by any entity within the Sopra Steria Group.”

additional-module

All information about salary range and its additional components will be provided during 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, fruits, integration events, no dress code, coffee / tea, parking space for employees, leisure zone, employee referral program

Recruitment stages, a short phone call with a recruiter (30 min max), one-hour long interview on Teams

additional-module

Additional Information, Regardless of the feedback we come back to our candidates., , If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:, , „I agree to the processing by Sopra Steria Polska Sp. z o.o. and other entities within the Sopra Steria Group of my personal data contained in my CV for the purposes of the current recruitment process and future recruitment processes conducted by any entity within the Sopra Steria Group.”

additional-module

All information about salary range and its additional components will be provided during 1st stage of recruitment process., , At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

Sopra Steria Polska Sp. z o.o., Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees., The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists., , Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German., , The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

About the project

We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Your responsibilities

• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
• Communicating with users in French and English
• Escalating more complex issues to the second line of support
• Collaborating with other technical teams
• Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

What we offer

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• BENEFITS (Flex): Luxmed per request, internal trainings
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches

Recruitment stages

• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams

Additional Information

Regardless of the feedback we come back to our candidates.

If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. and other entities within the Sopra Steria Group of my personal data contained in my CV for the purposes of the current recruitment process and future recruitment processes conducted by any entity within the Sopra Steria Group.”

additional-module

All information about salary range and its additional components will be provided during 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.