Your responsibilities, Represent the IT department in a professional, approachable, and service-oriented manner., Manage tickets via ServiceNow (ITSM platform)., Handle incoming support calls through Microsoft Teams., Provide in-person support to staff onsite in the Poland office (walk-ins)., Deliver remote assistance using standard support tools., Troubleshoot and resolve hardware and software issues., Work with core company tools including Microsoft Office Apps, Intune, Defender, and related platforms.

Degree in Computer Science, Information Technology, or a related field., Fluent in spoken and written English, used daily in meetings within an international environment., Minimum of 1 year experience in 1st/2nd line IT support roles., Solid knowledge of Microsoft Active Directory, Microsoft 365, Intune, Entra (Azure AD) and Defender., Proficiency in Windows 10/11 (installation, maintenance, and troubleshooting)., Experience with ITSM (ServiceNow, Zendesk, or equivalent)., Familiarity with remote support tools (e.g., TeamViewer, BeyondTrust)., Willingness to work onsite in the Poland office 3 days per week, and during emergencies if required., Availability for 2 weekends a month is required.

Optional, Relevant certifications (e.g., CompTIA A+, Network+, Security+).

This is how we work, in house

Development opportunities we offer, conferences abroad, conferences in Poland, development budget, external training, intracompany training, mentoring, soft skills training, space for experimenting, substantive support from technological leaders, technical knowledge exchange within the company, time for development of your ideas

What we offer, Opportunities for constant development and work on exciting projects., Working in an international environment., English lessons., Attractive remuneration in Euro., Fully or partially paid training and development., Required presence in the office 3 days per week.

Benefits, sharing the costs of sports activities, sharing the costs of foreign language classes, sharing the costs of professional training & courses, corporate products and services at discounted prices, integration events, corporate sports team, corporate library, no dress code, coffee / tea, drinks, parking space for employees, leisure zone, sharing the costs of tourist services, sharing the costs of tickets to the movies, theater, employee referral program, charity initiatives, family picnics

additional-module

We are looking for an experienced and enthusiastic professional to join our TTC EMEA Service Desk team. As part of a global travel organization operating across the US/Canada, EMEA, and Australasia regions, we are committed to providing exceptional support to internal staff, including executives and key stakeholders., , Our team focuses on building strong interpersonal relationships across departments, allowing our service desk to be seen not only as a technical resource but as a trusted partner. Once these human connections are established, we can focus on providing reliable and timely technical support, which falls under a wide and dynamic range of issues., , Sounds interesting? Contact us, let’s talk, and... Begin your extraordinary journey with us!

Travcorp Poland Sp z o.o., We are a company that develops software for a global travel company. We work on projects that make vacationing easier and more pleasant. If you join us, you will get the opportunity to shape the experiences of users from all over the world. The varied pool of clients from all walks of life and presenting different online behaviors guarantees that working on our projects gives you a chance to constantly learn and develop in your field., , Apart from that, we are a team of people who love looking for new solutions and working closely with other teams. We value openness, transparent communication and always welcome creative ideas.

This is how we work,

About the project

This position serves as a key point of contact within the EMEA Service Desk team, acting as the front-facing representative of the IT department. The role involves providing first and second-line support (Tier 1 and 2) to internal staff across a broad range of technical issues. Responsibilities include diagnosing and resolving hardware-related problems such as faulty desktop infrastructure, ethernet cabling, and peripheral devices, as well as troubleshooting desktops and laptops.

On the software side, typical support scenarios include assisting with account lockouts, VPN connectivity, and general network access issues. As a primarily Windows-based organization, the role requires daily interaction with and troubleshooting of Windows environments, though limited exposure to macOS and Linux systems may also be necessary.

The position also involves acquiring a working knowledge of various proprietary tools and internal applications essential to the company’s business operations. Training and guidance will be provided to support development in these areas.

In this position you will also work on weekends and availability for 2 weekends a month is required.

Your responsibilities

• Represent the IT department in a professional, approachable, and service-oriented manner.
• Manage tickets via ServiceNow (ITSM platform).
• Handle incoming support calls through Microsoft Teams.
• Provide in-person support to staff onsite in the Poland office (walk-ins).
• Deliver remote assistance using standard support tools.
• Troubleshoot and resolve hardware and software issues.
• Work with core company tools including Microsoft Office Apps, Intune, Defender, and related platforms.

What we offer

• Opportunities for constant development and work on exciting projects.
• Working in an international environment.
• English lessons.
• Attractive remuneration in Euro.
• Fully or partially paid training and development.
• Required presence in the office 3 days per week.

additional-module

We are looking for an experienced and enthusiastic professional to join our TTC EMEA Service Desk team. As part of a global travel organization operating across the US/Canada, EMEA, and Australasia regions, we are committed to providing exceptional support to internal staff, including executives and key stakeholders.

Our team focuses on building strong interpersonal relationships across departments, allowing our service desk to be seen not only as a technical resource but as a trusted partner. Once these human connections are established, we can focus on providing reliable and timely technical support, which falls under a wide and dynamic range of issues.

Sounds interesting? Contact us, let’s talk, and... Begin your extraordinary journey with us!

additional-module

We are looking for an experienced and enthusiastic professional to join our TTC EMEA Service Desk team. As part of a global travel organization operating across the US/Canada, EMEA, and Australasia regions, we are committed to providing exceptional support to internal staff, including executives and key stakeholders., , Our team focuses on building strong interpersonal relationships across departments, allowing our service desk to be seen not only as a technical resource but as a trusted partner. Once these human connections are established, we can focus on providing reliable and timely technical support, which falls under a wide and dynamic range of issues., , Sounds interesting? Contact us, let’s talk, and... Begin your extraordinary journey with us!

About the project

This position serves as a key point of contact within the EMEA Service Desk team, acting as the front-facing representative of the IT department. The role involves providing first and second-line support (Tier 1 and 2) to internal staff across a broad range of technical issues. Responsibilities include diagnosing and resolving hardware-related problems such as faulty desktop infrastructure, ethernet cabling, and peripheral devices, as well as troubleshooting desktops and laptops.

On the software side, typical support scenarios include assisting with account lockouts, VPN connectivity, and general network access issues. As a primarily Windows-based organization, the role requires daily interaction with and troubleshooting of Windows environments, though limited exposure to macOS and Linux systems may also be necessary.

The position also involves acquiring a working knowledge of various proprietary tools and internal applications essential to the company’s business operations. Training and guidance will be provided to support development in these areas.

In this position you will also work on weekends and availability for 2 weekends a month is required.

Your responsibilities

• Represent the IT department in a professional, approachable, and service-oriented manner.
• Manage tickets via ServiceNow (ITSM platform).
• Handle incoming support calls through Microsoft Teams.
• Provide in-person support to staff onsite in the Poland office (walk-ins).
• Deliver remote assistance using standard support tools.
• Troubleshoot and resolve hardware and software issues.
• Work with core company tools including Microsoft Office Apps, Intune, Defender, and related platforms.

additional-module

We are looking for an experienced and enthusiastic professional to join our TTC EMEA Service Desk team. As part of a global travel organization operating across the US/Canada, EMEA, and Australasia regions, we are committed to providing exceptional support to internal staff, including executives and key stakeholders.

Our team focuses on building strong interpersonal relationships across departments, allowing our service desk to be seen not only as a technical resource but as a trusted partner. Once these human connections are established, we can focus on providing reliable and timely technical support, which falls under a wide and dynamic range of issues.

Sounds interesting? Contact us, let’s talk, and... Begin your extraordinary journey with us!

Benefits, sharing the costs of sports activities, sharing the costs of foreign language classes, sharing the costs of professional training & courses, corporate products and services at discounted prices, integration events, corporate sports team, corporate library, no dress code, coffee / tea, drinks, parking space for employees, leisure zone, sharing the costs of tourist services, sharing the costs of tickets to the movies, theater, employee referral program, charity initiatives, family picnics

additional-module

We are looking for an experienced and enthusiastic professional to join our TTC EMEA Service Desk team. As part of a global travel organization operating across the US/Canada, EMEA, and Australasia regions, we are committed to providing exceptional support to internal staff, including executives and key stakeholders., , Our team focuses on building strong interpersonal relationships across departments, allowing our service desk to be seen not only as a technical resource but as a trusted partner. Once these human connections are established, we can focus on providing reliable and timely technical support, which falls under a wide and dynamic range of issues., , Sounds interesting? Contact us, let’s talk, and... Begin your extraordinary journey with us!

Travcorp Poland Sp z o.o., We are a company that develops software for a global travel company. We work on projects that make vacationing easier and more pleasant. If you join us, you will get the opportunity to shape the experiences of users from all over the world. The varied pool of clients from all walks of life and presenting different online behaviors guarantees that working on our projects gives you a chance to constantly learn and develop in your field., , Apart from that, we are a team of people who love looking for new solutions and working closely with other teams. We value openness, transparent communication and always welcome creative ideas.

This is how we work,

About the project

This position serves as a key point of contact within the EMEA Service Desk team, acting as the front-facing representative of the IT department. The role involves providing first and second-line support (Tier 1 and 2) to internal staff across a broad range of technical issues. Responsibilities include diagnosing and resolving hardware-related problems such as faulty desktop infrastructure, ethernet cabling, and peripheral devices, as well as troubleshooting desktops and laptops.

On the software side, typical support scenarios include assisting with account lockouts, VPN connectivity, and general network access issues. As a primarily Windows-based organization, the role requires daily interaction with and troubleshooting of Windows environments, though limited exposure to macOS and Linux systems may also be necessary.

The position also involves acquiring a working knowledge of various proprietary tools and internal applications essential to the company’s business operations. Training and guidance will be provided to support development in these areas.

In this position you will also work on weekends and availability for 2 weekends a month is required.

Your responsibilities

• Represent the IT department in a professional, approachable, and service-oriented manner.
• Manage tickets via ServiceNow (ITSM platform).
• Handle incoming support calls through Microsoft Teams.
• Provide in-person support to staff onsite in the Poland office (walk-ins).
• Deliver remote assistance using standard support tools.
• Troubleshoot and resolve hardware and software issues.
• Work with core company tools including Microsoft Office Apps, Intune, Defender, and related platforms.

What we offer

• Opportunities for constant development and work on exciting projects.
• Working in an international environment.
• English lessons.
• Attractive remuneration in Euro.
• Fully or partially paid training and development.
• Required presence in the office 3 days per week.

additional-module

We are looking for an experienced and enthusiastic professional to join our TTC EMEA Service Desk team. As part of a global travel organization operating across the US/Canada, EMEA, and Australasia regions, we are committed to providing exceptional support to internal staff, including executives and key stakeholders.

Our team focuses on building strong interpersonal relationships across departments, allowing our service desk to be seen not only as a technical resource but as a trusted partner. Once these human connections are established, we can focus on providing reliable and timely technical support, which falls under a wide and dynamic range of issues.

Sounds interesting? Contact us, let’s talk, and... Begin your extraordinary journey with us!