Senior (cross-functional) Business & Change Analyst

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Join EY GDS as Business Analyst and be part of a global team of Business Designers and Innovation & Experience Designers. This role is pivotal in bridging the gap between business needs and technical solutions, ensuring that our clients receive comprehensive, integrated services. Gain international experience, and work with global experts for leading market players, multinationals, and innovators. Help other companies be people centered, data informed and technology enabled. Co-design and deliver brands, products and services that create value and differentiation for customers, employees and for businesses.

The opportunity

The role is for an experienced hands-on and (preferably certified) Business Analyst who has a passion for working directly with clients, business partners and subject matter experts, determining customer needs and providing clearly defined business requirements. As a BA Consultant you will actively engage with the business to create detailed business cases and clear problem-solving statements. We want you to be pro-active, curious, enthusiastic and open to new experiences.

Your Key Responsibilities

• Design functional specifications of applications to address business and user needs while collaborating with technical teams to ensure feasibility and alignment with business objectives.
• Identify internal and external factors which may impact requirements
• Document requirements including customer journey, features, user stories, cross-team dependencies, separating core product build vs. integration features, outlining what is in and out of scope
• Collaborate with IT teams to translate business requirements into technical specifications, ensuring a seamless integration of business processes and technology.
• Prepare and present a compelling business case for proposed solutions
• Determine objectives, dependencies, resources, timelines, metrics, costs and risks associated with the proposed plans and initiatives
• Help identify problems, opportunities and methods for improving existing business processes and workflows
• Use a variety of business process and workflow design tools and techniques
• Support the evaluation of tradeoffs from the incorporation of different elements into the design and their impact on overall functionality, interoperability, efficiency and costs of the software
• Participate in the development of systems during various stages of the development lifecycle
  
  

Skills And Attributes For Success

• Experience in bridging the gap between business and IT
• Communication and understanding between stakeholders.
• Strong analytical, problem solving and negotiation skills
• Business case creation expertise
• Experience in process mapping, requirements elicitation and business case formation.
• Ability to be the interface between subject matter experts, business owners and technical experts.
• Strong workshops facilitation skills
• Proven delivery focus – understand what needs to be done and when and can help the Project Manager and Business Owner deliver to this
  
  

To qualify for the role you must have

• 4+ years of experience in the field of Business Analytics with a focus on cross-functional projects.
• Expertise in business case creation and requirements gathering
• Cross-functional capabilities (capable of working as both Functional and IT Business Analyst).
• Familiarity with Change Management frameworks such as ADKAR and Kotter’s 8-Step Process to guide organizational change effectively.
• Sufficient knowledge to help build and refine consulting frameworks around processes, technology and people to enable clients create enhanced B2C/B2B customer journeys, digital products, applications and touchpoints.
• Knowledge about Process Mapping and BPMN (capable to draw out L1-4 process maps)
• Agile/Scrum Experience (as a BA, PO, PM etc.)
• Proficiency in English (strong B2 level or higher)
  
  

Ideally, you’ll also have

• Valid certification in the field of Business Analytics (e.g., ECBA/CCBA/CBAP, AAC, UML,)
• Vertical (cross-domain) and industry experience e.g. in consumer Industries or Retail, eCommerce, Telecom, BFSI, Product organisations or CX Consulting services.
• Other certification in the field of Business Analytics (e.g. PMI – PBA)
• Change Management Certification (like PROSCI or equivalent)
• Excellent verbal and written communication skills with the ability to communicate across all levels of an organization
• Knowledge and some hands on with Analytics tools (PowerBI, Alteryx, Tableau, Spotfire etc.) is a nice to have
• JIRA (or similar tool) experience
• Proficiency in German (B2 level or higher) is a +
  
  

What We Look For

• People with commercial acumen, technical experience and enthusiasm to work with companies across the globe
• People not afraid to ask questions, deep dive into the challenge and eager to constantly learn and self-develop