Your responsibilities, Provide expert support and training to end users in identifying and resolving application-related issues, as well as proper configuration and usage of applications., Take ownership of reported incidents — from escalation through analysis to effective resolution., Deliver an exceptional level of application support to internal clients, teams, and relevant stakeholders., Troubleshoot and resolve technical issues in a timely and efficient manner., Maintain clear and regular communication with stakeholders throughout the resolution process., Create and maintain documentation, and contribute to the knowledge base., Participate in gathering business requirements, analysis, and testing., Work closely with other teams e.g. QA team., Take part in 24/7 Out Of Hours support on rota basis., This role requires strong troubleshooting, analytical, and diagnostic skills, along with excellent communication abilities.

English proficiency at C1/C2 level., Must have previous experience supporting or working with Salesforce (strong practical knowledge required)., Excellent written and verbal communication skills, with the ability to understand technical issues and explain operational or technical solutions clearly to users., Technical education is required., Highly service-oriented with exceptional customer service mindset., Can-do attitude, strong time-management skills, and ability to work effectively under pressure., Excellent multitasking, organizational, and prioritization skills, with the ability to work independently., Empathetic approach and ability to remain calm in stressful situations., Strong teamwork skills., Experience providing end-user support in a service desk environment is preferred.

Optional, Experience with: ServiceNow (or similar ticketing systems), Jira, Umbraco, REST APIs, Datadog, GitHub, Informatica.

Development opportunities we offer, conferences abroad, conferences in Poland, development budget, external training, industry-specific e-learning platforms, intracompany training, mentoring, soft skills training, space for experimenting, substantive support from technological leaders, support of IT events, technical knowledge exchange within the company, time for development of your ideas

What we offer, Opportunities for constant development and work on exciting projects, Working in an international environment, English lessons, Attractive remuneration in Euro, Flexible working hours, Fully or partially paid training and development, Required presence in the office 1-2 days per week

Benefits, sharing the costs of sports activities, sharing the costs of foreign language classes, sharing the costs of professional training & courses, flexible working time, corporate products and services at discounted prices, integration events, corporate sports team, corporate library, no dress code, coffee / tea, drinks, parking space for employees, leisure zone, sharing the costs of tourist services, sharing the costs of tickets to the movies, theater, employee referral program, charity initiatives, family picnics

Travcorp Poland Sp z o.o., We are a company that develops software for a global travel company. We work on projects that make vacationing easier and more pleasant. If you join us, you will get the opportunity to shape the experiences of users from all over the world. The varied pool of clients from all walks of life and presenting different online behaviors guarantees that working on our projects gives you a chance to constantly learn and develop in your field., , Apart from that, we are a team of people who love looking for new solutions and working closely with other teams. We value openness, transparent communication and always welcome creative ideas., , Sounds interesting? Contact us, let’s talk, and... Begin your extraordinary journey with us!

This is how we work,

About the project

We are a software company building solutions for a global travel organization. Our projects help make vacations easier, smoother, and more enjoyable for users around the world. By joining us, you’ll have the opportunity to shape digital experiences for a diverse, international audience — giving you constant opportunities to learn, grow, and develop your skills.

We are also a team that loves solving problems and collaborating closely across disciplines. We value openness, transparent communication, and always welcome fresh, creative ideas.

Do you have strong analytical skills and a passion for infrastructure and applications? Do you thrive in a fast-paced, dynamic environment?

If so, we’d love to hear how you can contribute to our growing team!

About the project

We are a software company building solutions for a global travel organization. Our projects help make vacations easier, smoother, and more enjoyable for users around the world. By joining us, you’ll have the opportunity to shape digital experiences for a diverse, international audience — giving you constant opportunities to learn, grow, and develop your skills.

We are also a team that loves solving problems and collaborating closely across disciplines. We value openness, transparent communication, and always welcome fresh, creative ideas.

Do you have strong analytical skills and a passion for infrastructure and applications? Do you thrive in a fast-paced, dynamic environment?

If so, we’d love to hear how you can contribute to our growing team!

Your responsibilities

• Provide expert support and training to end users in identifying and resolving application-related issues, as well as proper configuration and usage of applications.
• Take ownership of reported incidents — from escalation through analysis to effective resolution.
• Deliver an exceptional level of application support to internal clients, teams, and relevant stakeholders.
• Troubleshoot and resolve technical issues in a timely and efficient manner.
• Maintain clear and regular communication with stakeholders throughout the resolution process.
• Create and maintain documentation, and contribute to the knowledge base.
• Participate in gathering business requirements, analysis, and testing.
• Work closely with other teams e.g. QA team.
• Take part in 24/7 Out Of Hours support on rota basis.
• This role requires strong troubleshooting, analytical, and diagnostic skills, along with excellent communication abilities.

Benefits, sharing the costs of sports activities, sharing the costs of foreign language classes, sharing the costs of professional training & courses, flexible working time, corporate products and services at discounted prices, integration events, corporate sports team, corporate library, no dress code, coffee / tea, drinks, parking space for employees, leisure zone, sharing the costs of tourist services, sharing the costs of tickets to the movies, theater, employee referral program, charity initiatives, family picnics

Travcorp Poland Sp z o.o., We are a company that develops software for a global travel company. We work on projects that make vacationing easier and more pleasant. If you join us, you will get the opportunity to shape the experiences of users from all over the world. The varied pool of clients from all walks of life and presenting different online behaviors guarantees that working on our projects gives you a chance to constantly learn and develop in your field., , Apart from that, we are a team of people who love looking for new solutions and working closely with other teams. We value openness, transparent communication and always welcome creative ideas., , Sounds interesting? Contact us, let’s talk, and... Begin your extraordinary journey with us!

This is how we work,

About the project

We are a software company building solutions for a global travel organization. Our projects help make vacations easier, smoother, and more enjoyable for users around the world. By joining us, you’ll have the opportunity to shape digital experiences for a diverse, international audience — giving you constant opportunities to learn, grow, and develop your skills.

We are also a team that loves solving problems and collaborating closely across disciplines. We value openness, transparent communication, and always welcome fresh, creative ideas.

Do you have strong analytical skills and a passion for infrastructure and applications? Do you thrive in a fast-paced, dynamic environment?

If so, we’d love to hear how you can contribute to our growing team!