Your responsibilities, Operating the technical helpdesk for security systems across JD Sports Fashion plc Group, Monitoring and handling email and phone enquiries efficiently and in line with established KPIs, Coordinating contractors’ work in accordance with agreed SLAs and providing after-hours support on a rota basis, Remote configuration and support of alarm, CCTV, and EAS systems, Verifying proper functioning of equipment during service and handovers, Keeping technical support inventory records up to date, Using RT Ticket System and other relevant tools to manage support tasks and ensure they are completed on time, Monitoring expenses and assisting with purchase order creation and invoice processing for suppliers, Collaborating with project and installation teams to resolve post-installation issues, Ensuring full confidentiality of company-related information and secure handling of documentation

Experience in operating a technical support helpdesk (preferably in the security field), Attention to detail, accuracy, reliability, and punctuality, Self-discipline and adherence to procedures, English language proficiency at minimum B2 level, Readiness to potentially work on some Saturdays/Sundays and in a shift system 7am-3pm, 10am-6pm and 2pm – 10pm

Optional, Working knowledge of Spanish or French

Benefits, sharing the costs of sports activities, private medical care, life insurance, corporate products and services at discounted prices, employee referral program, platform supporting mental health, casual dress code

Recruitment stages, Analiza CV, Rozmowa telefoniczna, Spotkanie rekrutacyjne

Marketing Investment Group, Jako Marketing Investment Group rozwijamy sieci salonów JD Sports, Sizeer, 50 style, Symbiosis i Timberland. Na rynku działamy od 30 lat, a w roku 2021 staliśmy się częścią Grupy JD. Jesteśmy obecni w kilkunastu krajach Europy i konsekwentnie budujemy silną pozycję w branży retail fashion. Za naszym sukcesem stoją ludzie – ich wiedza i zaangażowanie pozwala nam się rozwijać.

This is how we work,

Your responsibilities

• Operating the technical helpdesk for security systems across JD Sports Fashion plc Group
• Monitoring and handling email and phone enquiries efficiently and in line with established KPIs
• Coordinating contractors’ work in accordance with agreed SLAs and providing after-hours support on a rota basis
• Remote configuration and support of alarm, CCTV, and EAS systems
• Verifying proper functioning of equipment during service and handovers
• Keeping technical support inventory records up to date
• Using RT Ticket System and other relevant tools to manage support tasks and ensure they are completed on time
• Monitoring expenses and assisting with purchase order creation and invoice processing for suppliers
• Collaborating with project and installation teams to resolve post-installation issues
• Ensuring full confidentiality of company-related information and secure handling of documentation

Recruitment stages

• Analiza CV
• Rozmowa telefoniczna
• Spotkanie rekrutacyjne

Recruitment stages, Analiza CV, Rozmowa telefoniczna, Spotkanie rekrutacyjne

Marketing Investment Group, Jako Marketing Investment Group rozwijamy sieci salonów JD Sports, Sizeer, 50 style, Symbiosis i Timberland. Na rynku działamy od 30 lat, a w roku 2021 staliśmy się częścią Grupy JD. Jesteśmy obecni w kilkunastu krajach Europy i konsekwentnie budujemy silną pozycję w branży retail fashion. Za naszym sukcesem stoją ludzie – ich wiedza i zaangażowanie pozwala nam się rozwijać.

This is how we work,