Your responsibilities, Operate at a Programme delivery level, working for global business and regions and helping the Operation & Business transformation to focus on end customers., To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes., Responsible for leading small/medium scale transformation and reengineering projects & initiatives and lead other Delivery Leads & Senior Process consultant’s in managing a large transformation program to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs., Facilitate program governance, RAID management, Fortnightly / Monthly governance packs for KYC Business Services. Position ID validation with Finance, Anaplan Governance Oversight, Change Request (CRs) Management, JIRA Ticket Housekeeping, Forecast Confidence analysis with Operations Leads by providing a forward view, Monthly status reporting on Nira & Confluence., The role requires to mentor one or many process analysts in a program/project environment guiding them to deliver program/project objectives, Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process., For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals., Be knowledgeable of key business drivers – WFM data, process maps, process insights, data intelligence etc.

Candidate with 12+ years of overall operational transformation experience in Client Services esp. KYC and a variety of skills related to executing high and medium complexity projects and consulting engagements., Good experience of leading Global IT Projects, Project Management and process improvement initiatives internally or other large complex organizations., Track-record of leading Agile multi-disciplined teams to deliver exceptional customer service and value., Mandatory Domain understanding of overall banking and financial/consulting services industry knowledge will be preferred., Strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills., Preferably Black Belt trained / certified, Agile coach & scrum master certification., Experience in managing senior stakeholders and demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes., Strong problem-solving skills using end to end process reviews and data driven analysis.

What we offer, Competitive salary., Annual performance-based bonus., Additional bonuses for recognition awards., Multisport card., Private medical care., Life insurance., One-time reimbursement of home office set-up (up to 800 PLN)., Corporate parties & events., CSR initiatives., Nursery discounts., Financial support with trainings and education., Social fund., Flexible working hours., Free parking.

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, integration events, corporate sports team, retirement pension plan, corporate library, no dress code, coffee / tea, parking space for employees, leisure zone, extra social benefits, employee referral program, opportunity to obtain permits and licenses, charity initiatives, family picnics, extra leave, In-office gym

Recruitment stages, Online assessment, Phone interview, Job interview, Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o., HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories., , HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year., , Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work,

About the project

Change Execution IWPB, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business and Operations outcomes on large, complex and cross-function projects. The team utilizes a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes delivers cost effective, flexible and outcome focused transformation.

About the project

Change Execution IWPB, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business and Operations outcomes on large, complex and cross-function projects. The team utilizes a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes delivers cost effective, flexible and outcome focused transformation.

Your responsibilities

• Operate at a Programme delivery level, working for global business and regions and helping the Operation & Business transformation to focus on end customers.
• To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
• Responsible for leading small/medium scale transformation and reengineering projects & initiatives and lead other Delivery Leads & Senior Process consultant’s in managing a large transformation program to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs.
• Facilitate program governance, RAID management, Fortnightly / Monthly governance packs for KYC Business Services. Position ID validation with Finance, Anaplan Governance Oversight, Change Request (CRs) Management, JIRA Ticket Housekeeping, Forecast Confidence analysis with Operations Leads by providing a forward view, Monthly status reporting on Nira & Confluence.
• The role requires to mentor one or many process analysts in a program/project environment guiding them to deliver program/project objectives
• Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.
• For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.
• Be knowledgeable of key business drivers – WFM data, process maps, process insights, data intelligence etc.

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, integration events, corporate sports team, retirement pension plan, corporate library, no dress code, coffee / tea, parking space for employees, leisure zone, extra social benefits, employee referral program, opportunity to obtain permits and licenses, charity initiatives, family picnics, extra leave, In-office gym

Recruitment stages, Online assessment, Phone interview, Job interview, Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o., HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories., , HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year., , Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work,

About the project

Change Execution IWPB, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business and Operations outcomes on large, complex and cross-function projects. The team utilizes a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes delivers cost effective, flexible and outcome focused transformation.