Demo Operations Specialist, Automation & AI (Krakow)

LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*Team*

The Demo Operations Specialist, Automation & AI builds and personalizes demo tenants from reusable templates so our Sales/Solutions teams can run consistent, high-quality demos at scale. This role owns the demo template library, content/data packs, and QA standards to keep demo environments reliable and up to date as the product evolves.

Important: This role is not responsible for presenting demos to customers. You will work behind the scenes to prepare and maintain demo tenants and enable others to demo effectively. You’ll also partner with an internal engineer to progressively automate repetitive setup work (including AI-assisted workflows).

*Missions*

Demo Tenant Build & Personalization

• Build, configure, and refresh demo tenants using cloning/templating tools and internal standards.
• Personalize tenants for specific industries, personas, and use cases (content, users, roles, permissions, workflows).
• Ensure demo tenants operate smoothly across web, mobile, and app experiences.
• Maintain “demo-ready” configurations that align with current product capabilities and approved demo flows.
  
  

Template Library & Asset Management

• Own a library of reusable templates, components, themes/skins, and demo assets.
• Manage versioning and documentation: what changed, when, and why (release notes / change log).
• Drive reuse by standardizing the building blocks (content packs, user packs, workflow packs).
• Deprecate outdated templates and ensure replacements are communicated and easy to adopt.
  
  

Content & Data Operations

• Create and maintain demo content (pages, posts, widgets, events, media assets, policies, etc.).
• Build realistic demo datasets (users, groups, org structures, permissions) to simulate real environments.
• Keep demo data clean, consistent, and aligned with product updates (reduce “broken demo” risk).
• Maintain naming conventions and a predictable structure so builds are easy to replicate.
• Process, Quality Assurance & Reliability
• Run QA checklists for every tenant before it’s marked “demo-ready” (permissions, navigation, key flows, performance).
• Triage and resolve issues quickly; document root causes and prevention steps.
• Maintain a simple intake → build → QA → release workflow (tickets, priorities, SLAs, status updates).
• Track recurring issues and propose fixes to reduce future breakage.
  
  

Automation & AI Enablement (in partnership with Engineering)

• Identify repetitive build steps and define automation opportunities (requirements, acceptance criteria, edge cases).
• Support testing/UAT for automations shipped by the internal engineer; validate impact on quality and throughput.
• Use AI tools responsibly to speed up repeatable work (e.g., content drafting, data shaping, documentation, checklists).
• Contribute to scalable “demo factory” practices: playbooks, templates, and continuous improvement.
  
  

Cross-Functional Collaboration (Internal-Facing)

• Collaborate with Solutions Consultants, Sales Enablement, Product Marketing, and Product to align demo tenants with approved demo flows and messaging.
• Gather requirements from internal stakeholders and translate them into tenant configurations and build plans.
• Provide feedback loops to Product on demo environment stability and gaps surfaced during builds.
  
  

*Skills*

Platform / Configuration Skills

• Hands-on experience configuring SaaS tools or digital experiences (admin/config, low-code/no-code, CMS/intranet platforms, etc.).
• Ability to structure navigation, content, permissions, user groups, and roles in a clean, scalable way.
• Comfortable using cloning/templating tools and working with structured data (CSV/JSON concepts).
  
  

Operations & QA Mindset

• Strong attention to detail and quality standards; you like checklists and consistency.
• Ability to manage multiple requests at once and keep stakeholders informed (priorities, timelines, status).
• Comfort working in a ticket-based workflow (e.g., Jira/Asana/Trello) and documenting processes.
  
  

Automation & AI Fluency

• Interest in automation and systems improvement; you naturally look for ways to reduce manual work.
• Practical experience using AI assistants/tools to accelerate routine tasks (documentation, data prep, content drafts) with good judgment.
• Ability to describe steps clearly and help test/validate automation changes (you don’t need to be the engineer building it).
  
  

Communication (Internal)

• Clear written communication for requirements, build notes, and change logs.
• Collaborative approach across teams; able to translate requests into actionable build specs.
  
  

General Attributes

• Organized, reliable, and process-oriented; consistent output matters to you.
• Comfortable operating in a fast-moving SaaS environment with evolving product features.
• Ownership mentality: you close loops, keep the library clean, and reduce “demo breakage.”
  
  

Preferred Experience

• Experience supporting demo environments, enablement, internal tooling, or sales/CS operations (internal-facing).
• Experience in Solutions Consulting, Demo Engineering, Product Marketing, or UX/UI roles.
• Familiarity with HTML/CSS basics (not required but considered an asset).
• Basic scripting experience (Python/JavaScript) or no-code automation tools (Zapier/Make) is a plus.
  
  

💡 Why You’ll Love Working at LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

🏡 Hybrid work model – 2 - 3 days at the office

🕒 26 days of annual leave

💳 Creative allowance

🛡️ Private medical insurance — covered for you and partially for your partner/family

🎉 Afterworks, team celebrations & seasonal parties

💻 Equipment

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.