DevOps Engineer

Role Overview

We are seeking a highly skilled Technical Expert with deep expertise in Dynamics 365 CRM (Customer Service) and strong DevOps experience. This role combines advanced solution design, hands-on development, and ownership of CI/CD and environment strategy to ensure high-quality, scalable, and secure CRM implementations.

You will act as the technical authority across projects, driving best practices in architecture, development, and DevOps.

Key Responsibilities

• Lead the technical design and implementation of Dynamics 365 Customer Service solutions
• Define and maintain architecture standards, development guidelines, and best practices
• Own and optimize CI/CD pipelines for Dynamics 365 and Power Platform solutions
• Manage solution lifecycle using Azure DevOps or similar tools
• Design and implement environment strategies (Dev / Test / UAT / Prod)
• Oversee code quality, security, and performance optimization
• Develop complex customizations (plugins, integrations, extensions) when required
• Implement automated deployments using pipelines and solution management tools
• Collaborate with business analysts, developers, and stakeholders on solution design
• Troubleshoot critical issues and provide technical leadership across projects
• Mentor development teams and promote DevOps culture

Required Skills & Experience

• 6+ years of experience with Microsoft Dynamics 365 CRM
• Strong expertise in the Customer Service module
• Proven experience with DevOps practices and tooling, including:
• CI/CD pipeline design and implementation
• Environment and release management
• Source control (e.g., Git)
• Hands-on experience with:
• C# / .NET
• JavaScript / TypeScript
• Power Platform (Power Apps, Power Automate)
• Experience with:
• Azure DevOps (pipelines, repos, boards) or similar platforms
• Solution packaging and deployment (managed/unmanaged solutions)
• Strong understanding of:
• CRM architecture and extensibility model
• Security and data governance
• Experience with integrations (REST APIs, Azure services, middleware)
• Fluent English (written and spoken)