English-speaking Digital Cloud Engineer

For an English-speaking Digital Cloud Engineer working hybrid in Krakow, Poland, the focus is on turning business goals into reality. Collaboration with sales teams and partners is key to designing cloud solutions that solve real-world problems. This position is about providing deep technical expertise in Infrastructure, Data Analytics, or Google Workspace + AI to help clients succeed in the cloud.

During a Typical Day, You’ll Have Impact On

• Solution Architecting: After listening to client needs, the DCE designs the "future-state" architecture, ensuring everything is scalable and secure.
• Technical Advisor: Guiding clients through the cloud journey involves helping them overcome technical hurdles and explaining "best practices" for integration.
• Prototyping: Solutions aren't just discussed - they are built. Creating hands-on prototypes and demos proves that the proposed technology works for the specific environment.
• Collaboration: Partnering with various teams helps identify new opportunities and move projects from the "idea" phase to a technical win.
• Knowledge Sharing: Whether during a session at a whiteboard or a formal technical briefing, the goal is to make complex cloud concepts easy to understand.
  
  

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

What You Bring To The Role

• Experience in a customer-facing technical role (e.g., Sales Engineer, Systems Engineer, or Support Engineer) with a strong interest in cloud architecture.
• Practical experience or familiarity with Cloud platforms (IaaS/PaaS) and Big Data tools (like SQL or BigQuery).
• Interest or foundational knowledge in Google Cloud Professional Data Engineer or Google Cloud Professional Machine Learning Engineer tracks is highly valued
• Deep knowledge of IaaS, PaaS, and Big Data technologies (e.g., Hadoop, Spark, BigQuery, VertexAI).
• Working knowledge of Linux and Web 2.0 technologies (REST, SOAP, Python, Java).
• Google Professional Cloud Architect (PCA) or equivalent professional-level cloud certification.
• Full professional fluency in English
• Reside in or ability to relocate to Krakow, Poland
  
  

What You Can Expect

• Generous relocation package of 2000 PLN net
• Base salary of 12 000 PLN gross, plus bonus opportunities
• A culture of learning, growth, and continuous improvement
• A healthy benefits package which includes (to name a few):
• Private Luxmed medical care including dental care and eye care plan (glasses reimbursement)
• Multisport Card
• Hybrid Flexibility: Enjoy the balance of working from our Krakow office and the comfort of your home
• PPK Plan
• Employee Referral Program
• Mentorship & Growth: We value your passion for continuous learning. You will be mentored by B2B sales experts and trained to be a subject matter expert in your field.
• VISA and Work Permit reimbursement if needed
• Additional days of annual leave
• 1000s of career development opportunities include language course partial reimbursement program as well as tuition program for sales courses and studies
  
  

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect on the communities we serve by not only delivering amazing services and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Primary Location

PL-Malopolskie-Krakow

Job

_Technical Support Representative