IT Business Analyst (Sales & Operations Planning)

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: IT Business Analyst (Sales & Operations Planning)

Location: Cracow, Hybrid (3 days a week from office)

Job Description

The IT Business Analyst S&OP bridges the gap between the Business and the IT organization, supporting IT for Operations Supply Chain service owners in providing transparency and guidance on both sides of Business and IT for MS related subjects and facilitating maximizing value add activities in the IT environment on behalf of IT for Operations organization.

The IT BA S&OP supports the IT for operations team and the business stakeholders with strategic planning, roadmap creation, enhancements to realize process improvement and continuously develop leading-edge solutions.

Key Responsibilities

• Analyse business needs and define scope by assessing existing processes, data, market trends, and IT solutions, while proactively identifying opportunities for efficiency, simplification, and enhancement.
• Shape and prioritize business demand by collaborating with stakeholders, gathering requirements, clarifying details with Business Analysts, and leading the scoping/qualification of new initiatives.
• Plan resources and timelines by forecasting needs across Supply Chain projects, balancing Business Analyst workload, and coordinating with procurement/vendor management when external support is required.
• Oversee solution design and delivery by building business cases, ensuring support readiness, managing budgets and timelines, and acting as the first escalation point for project managers and external partners.
• Drive continuous improvement by managing support teams, optimizing service levels (incidents/requests/changes), ensuring security compliance, and enhancing user satisfaction across Master Data systems.
• Monitor and communicate business value by supporting long‑term roadmap creation, tracking incremental value delivery, linking business initiatives with IT outcomes, and promoting high-quality master data standards.
• Provide S&OP and Anaplan expertise through deep knowledge of integrated planning cycles, hands‑on Anaplan model building, strong data analysis skills, and effective cross-functional collaboration and change management.
  
  

Skills & Qualifications

• 10+ years of experience in Information Systems, with responsibility for a similar or broader functional scope, ideally in industrial operations (pharmaceutical industry is a plus).
• End-to-end S&OP (Sales & Operations Planning) expertise, including strong understanding of integrated planning cycles.
• Proficiency in ANAPLAN Demand & Supply Planning, with hands-on experience in model building and planning workflows.
• Experience with ERP systems such as M3, along with familiarity with modern and emerging technologies.
• Demonstrated leadership in large-scale Warehouse Management and Supply Chain projects, managing multiple initiatives in parallel.
• Strong cross-cultural and multilingual collaboration skills, with the ability to work effectively in diverse environments.
• Solid understanding of GxP requirements and Computerized System Validation (CSV) to ensure compliance in regulated environments; stakeholder management is a valuable asset.
  
  

What We Offer In Return

• You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.
  
  

Next Steps

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next steps is a virtual conversation with the hiring manager and the extended team
• The final step is with the local HRBP
  
  

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.