Your responsibilities, 24h phone support (shared duty with other people from the team), i.e., responding to all incoming customer calls, ticket registration, categorization, and conducting or joining bridges with the customer, Collaboration with the Product Development Manager to monitor and manage Product Backlog, SLA management and escalation with the company, Testing / retesting critical fixes if the checks are within capability, Problem management

Bachelor's degree in computer science, engineering, or a related field, Practical experience in software support or software implementation, Solid understanding of client/server architecture, networking, and internet technologies, Knowledge of Unix/Linux systems, Knowledge of relational databases, Fluency in English, both spoken and written, Professional approach to customer service and strong problem-solving skills, Excellent communication skills and ability to work effectively in a team, Good command of Polish

Optional, Experience with Jira administration

work-organization-team-members

Team members, business analyst

Development opportunities we offer, industry-specific e-learning platforms

What we offer, Extra payments for support incident duties.

Benefits, private medical care, life insurance, remote work opportunities, flexible working time, integration events, no dress code, leisure zone, employee referral program, Cafeteria MyBenefit/Multisport, Language Course, Wellbeing - the psychological support, Trainings and corporate library

Smart4Aviation, Smart4Aviation jest firmą stworzoną z pasji do lotnictwa i z pomysłu, aby moc sieci wykorzystywać w branży lotniczej. Smart4Aviation to ponad dwadzieścia lat wsparcia i rozwoju oprogramowania dla największych linii lotniczych na świecie. Dostarczamy czternaście różnych modułów oprogramowania obsługując w ten sposób ponad 700 samolotów dziennie i tysiące pracowników linii lotniczych.

About the project

Have you been dreaming of a job where you can work with one of the best products available on the worldwide aviation market?

Do you want to be part of an international team of smart and creative people?

If the answer is yes, then a job at Smart4Aviation is exactly what you are looking for!

We are currently looking for a smart 1st Line Support Specialist.

work-organization-team-members

Team members, business analyst

About the project

Have you been dreaming of a job where you can work with one of the best products available on the worldwide aviation market?

Do you want to be part of an international team of smart and creative people?

If the answer is yes, then a job at Smart4Aviation is exactly what you are looking for!

We are currently looking for a smart 1st Line Support Specialist.

Your responsibilities

• 24h phone support (shared duty with other people from the team), i.e., responding to all incoming customer calls, ticket registration, categorization, and conducting or joining bridges with the customer
• Collaboration with the Product Development Manager to monitor and manage Product Backlog
• SLA management and escalation with the company
• Testing / retesting critical fixes if the checks are within capability
• Problem management

Benefits, private medical care, life insurance, remote work opportunities, flexible working time, integration events, no dress code, leisure zone, employee referral program, Cafeteria MyBenefit/Multisport, Language Course, Wellbeing - the psychological support, Trainings and corporate library

Smart4Aviation, Smart4Aviation jest firmą stworzoną z pasji do lotnictwa i z pomysłu, aby moc sieci wykorzystywać w branży lotniczej. Smart4Aviation to ponad dwadzieścia lat wsparcia i rozwoju oprogramowania dla największych linii lotniczych na świecie. Dostarczamy czternaście różnych modułów oprogramowania obsługując w ten sposób ponad 700 samolotów dziennie i tysiące pracowników linii lotniczych.

About the project

Have you been dreaming of a job where you can work with one of the best products available on the worldwide aviation market?

Do you want to be part of an international team of smart and creative people?

If the answer is yes, then a job at Smart4Aviation is exactly what you are looking for!

We are currently looking for a smart 1st Line Support Specialist.