
1st Line Support Specialist
Smart4Aviation•Kraków, Krowodrza
💰 Wynagrodzenie
7500 - 14280 PLN/msc
Oryginalnie: 7500 - 14280 PLN/msc
📋 Informacje
🛠 Wymagane technologie
🌐 Wymagane języki
📝 Twój zakres obowiązków
Your responsibilities, 24h phone support (shared duty with other people from the team), i.e., responding to all incoming customer calls, ticket registration, categorization, and conducting or joining bridges with the customer, Collaboration with the Product Development Manager to monitor and manage Product Backlog, SLA management and escalation with the company, Testing / retesting critical fixes if the checks are within capability, Problem management
Bachelor's degree in computer science, engineering, or a related field, Practical experience in software support or software implementation, Solid understanding of client/server architecture, networking, and internet technologies, Knowledge of Unix/Linux systems, Knowledge of relational databases, Fluency in English, both spoken and written, Professional approach to customer service and strong problem-solving skills, Excellent communication skills and ability to work effectively in a team, Good command of Polish
Optional, Experience with Jira administration
work-organization-team-members
Team members, business analyst
Development opportunities we offer, industry-specific e-learning platforms
What we offer, Extra payments for support incident duties.
Benefits, private medical care, life insurance, remote work opportunities, flexible working time, integration events, no dress code, leisure zone, employee referral program, Cafeteria MyBenefit/Multisport, Language Course, Wellbeing - the psychological support, Trainings and corporate library
Smart4Aviation, Smart4Aviation jest firmą stworzoną z pasji do lotnictwa i z pomysłu, aby moc sieci wykorzystywać w branży lotniczej. Smart4Aviation to ponad dwadzieścia lat wsparcia i rozwoju oprogramowania dla największych linii lotniczych na świecie. Dostarczamy czternaście różnych modułów oprogramowania obsługując w ten sposób ponad 700 samolotów dziennie i tysiące pracowników linii lotniczych.
About the project
Have you been dreaming of a job where you can work with one of the best products available on the worldwide aviation market?
Do you want to be part of an international team of smart and creative people?
If the answer is yes, then a job at Smart4Aviation is exactly what you are looking for!
We are currently looking for a smart 1st Line Support Specialist.
📝 Opis główny / Wstęp
work-organization-team-members
Team members, business analyst
About the project
Have you been dreaming of a job where you can work with one of the best products available on the worldwide aviation market?
Do you want to be part of an international team of smart and creative people?
If the answer is yes, then a job at Smart4Aviation is exactly what you are looking for!
We are currently looking for a smart 1st Line Support Specialist.
Your responsibilities
- 24h phone support (shared duty with other people from the team), i.e., responding to all incoming customer calls, ticket registration, categorization, and conducting or joining bridges with the customer
- Collaboration with the Product Development Manager to monitor and manage Product Backlog
- SLA management and escalation with the company
- Testing / retesting critical fixes if the checks are within capability
- Problem management
🎁 Co oferujemy (Dodatkowe detale)
Benefits, private medical care, life insurance, remote work opportunities, flexible working time, integration events, no dress code, leisure zone, employee referral program, Cafeteria MyBenefit/Multisport, Language Course, Wellbeing - the psychological support, Trainings and corporate library
Smart4Aviation, Smart4Aviation jest firmą stworzoną z pasji do lotnictwa i z pomysłu, aby moc sieci wykorzystywać w branży lotniczej. Smart4Aviation to ponad dwadzieścia lat wsparcia i rozwoju oprogramowania dla największych linii lotniczych na świecie. Dostarczamy czternaście różnych modułów oprogramowania obsługując w ten sposób ponad 700 samolotów dziennie i tysiące pracowników linii lotniczych.
About the project
Have you been dreaming of a job where you can work with one of the best products available on the worldwide aviation market?
Do you want to be part of an international team of smart and creative people?
If the answer is yes, then a job at Smart4Aviation is exactly what you are looking for!
We are currently looking for a smart 1st Line Support Specialist.