Business Analyst – Salesforce (Service Cloud & FSL) ABB Robotics

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Denna Position Rapporterar Till

IS Manager

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Are you passionate about bridging business needs with innovative IS solutions? Join our Salesforce Robotics IS team as a Business Analyst and play a key role in shaping the future of Service Cloud and Field Service Lightning (FSL) in our global Salesforce CRM. In this role, you will collaborate across global teams to translate business requirements into impactful technical solutions to optimize customer journey!

Your Responsibilities

• Translate business requirements into bulletproof technical specs – data models, process flows, and configurations that scale globally in our Salesforce CRM.
• Create delivery-ready user stories, backlog items, and acceptance criteria that Dev teams can build from without rework.
• Guide business users on FSL capabilities and best practices (work orders, service appointments, scheduling/dispatch) and help shape the right solution.
• Facilitate alignment between stakeholders and application to ensure shared understanding and solution clarity
• Support testing, training, and implementation activities to ensure successful delivery of IS solutions
  
  

In addition to these core responsibilities, you will work closely with Business Process Owners, IS Managers, Solution Architects, and Development and QA teams. You will navigate the challenges of distributed, multicultural teams and adapt solutions to meet both global and local business needs. Your ability to communicate effectively, think critically, and manage multiple processes will be key to your success.

The position is global. The preferred locations are Poland, Sweden, Italy, Hungary, Spain, Czech Republic, and India.

Your Background

• 6+ years as Business or Functional Analyst in Salesforce CRM with hands-on in Service Cloud and Field Service Lightning.
• Proven track record designing and implementing FSL solutions at global scale – work orders, scheduling, dispatch.
• Relevant certifications like Service Cloud Consultant and/or Field Service Consultant
• Strong analytical thinking and problem-solving skills
• Proven ability to translate business needs into and influence stakeholders
• Familiarity with Agile methodologies and backlog management using Azure DevOps
• Proficiency in process mapping tools such as Visio
  
  

This is your opportunity to contribute to a dynamic, forward-thinking team and help shape the digital future of ABB Robotics. If you’re ready to take on a global challenge and make a meaningful impact, we look forward to your application.

What’s in it for you?

At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of Robotics on a global scale.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward. 

Our benefits? Competitive, comprehensive, and crafted with you in mind.

Welcome with your application!

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

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