Job Description

Product Owner – Digital 360

Shape The Future Of Digital Client Experience

Join a dynamic team of Product Owners within the Client Experience Division, where we lead the transformation of digital communication channels and interfaces. Our mission? To redefine how clients interact with us through cutting-edge technology and seamless experiences.

We partner with multiple Tribes in GDC (our IT ecosystem), focusing on next-generation communication channels—from screen-based applications to APIs—alongside Client Identity & Access Management and subscription services.

Now, we’re looking for a great Product Owner to help drive the success of our flagship initiative: Digital 360.

What is Digital 360?

Digital 360 Is a Strategic, Multi-year Program Designed To Revolutionize Interactive Customer Channels Across All Lines Of Business And Entities. Our Goal Is Bold

• Leapfrog technologically
• Set a new industry benchmark for customer experience
• Accelerate time-to-market agility
  
  

This is your chance to be part of a transformation that will reshape the way clients engage with financial services.

Your Role

As a Product Owner, you are the bridge between business and technology, turning strategic ambitions into tangible solutions. You will:

• Define and prioritize requirements that deliver maximum business value
• Collaborate with Epic Owners and Tribe Product Owners to ensure alignment
• Drive innovation and client-centric design across squads
  
  

Your work will directly influence how hundreds of clients experience our digital ecosystem.

Your Key Responsibilities

• Understand client needs and translate them into actionable solutions
• Own and refine the product backlog, prioritizing for impact
• Align stakeholders on scope and direction
• Support agile squads during development and refinement
• Prepare client-facing documentation and coordinate rollouts
• Ensure outcomes deliver measurable business value
• Build strong relationships across business units and user communities
• Contribute actively to the Customer Digital Experience strategy
  
  

Your Profile

• Master’s degree or equivalent experience in Product Ownership, Product Management, or Business Analysis
• Background in banking or financial services, ideally with digital channels expertise
• Fluent in English, with strong communication and presentation skills
• Analytical, results-driven, and client-focused
• Experienced in Agile environments; certification is a plus
• Comfortable navigating complex, matrix organizations and large-scale projects
• Experience in Digital Channels (screens and messages/reporting) is a strong asset
  
  

Your Soft Skills

• Leadership mindset with the ability to inspire and drive change
• Strategic thinker with a big-picture perspective
• Collaborative team player who thrives in dynamic environments
• Proactive, adaptable, and resilient in the face of uncertainty
  
  

Why Join Us?

• Work on one of the most strategic initiatives in the company
• Collaborate with highly skilled professionals across multiple domains
• Shape the future of digital client experience in financial services
• Enjoy a culture that values innovation, agility, and continuous learning