Product Support Manager

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Job description:

HSBC Corporate & Institutional Banking (CIB) is a recognised leader in the foreign exchange market, operating around the clock to provide comprehensive FX trading services. As a market maker in FX derivatives, we offer clients a full suite of over the counter, bespoke, and exchange-based solutions. FX options form a core component of our foreign exchange business, and our consistent recognition by leading financial publications underscores our global reputation and track record.

Our FX Options team operates across a global network, with professionals based in the United Kingdom, Poland, Canada, Hong Kong, and Guangzhou. Collaboration across multiple time zones is standard practice, with all teams sharing expertise to deliver optimal outcomes for our clients. English is the primary language of communication, ensuring seamless interaction across region

s.Within the Site Reliability Engineering (SRE) team, our focus is on enhancing engineering practices and developing tools that empower our teams. As an IT specialist, you will be expected to identify and implement innovative solutions.

Joining us means engaging in projects that span the entire trade lifecycle, including price discovery and risk management, leveraging advanced, market-leading technologies. We are committed to delivering high-quality, in-house developed solutions that modernise and replace legacy systems and trading platforms—making this an exciting period of transformation. We are seeking talented IT professionals who are passionate about building a career in CIB technology. Above all, we place great importance not only on what we achieve, but also on how we achieve it. In FX Options, you will find an environment that values respect, work-life balance, and personal growth. Achievements are recognised, leadership is transparent about business direction, and you will have clarity on your role within our strategy, with strong managerial support to help you succeed.

What you’ll be doing:

• Lead the Production Support Service team in FX Options.
• Drive compliance for Risk & Controls.
• Coordinate with broader Markets IT to align RTB (Run the Bank) activity and associated KPIs.
• Manage audit and compliance topics with functional pods.
• Define best practices for production management in collaboration with development leads.
• Oversee the team’s tooling applications and foster a collaborative environment with other pod leads.
• Support and deploy systems using best practices across FXO teams.
• Work closely with business stakeholders in London, Hong Kong, New York, and other centres, coordinating globally to ensure production stability and project delivery.

You’re a great candidate if you have these:

• Proven team lead experience.
• Familiarity with PSM (Production Support Model) and/or SRE (Site Reliability Engineering) working practices.
• Knowledge of IT Service Management processes (Incident, Change, and Problem Management).
• At least 5 years’ experience in a technology development or support environment.
• Proficiency in frameworks and tools such as Spring, Maven, GitHub, Jenkins, JIRA, and CI/CD tooling.
• Experience with Linux (Bash or Korn shell scripting) and Windows scripting.
• Excellent troubleshooting, reasoning, and analytical abilities with clear problem articulation.
• Effective communicator, fluent in written and spoken English.

What you’ll get with us:

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

You'll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.