Senior Business Analyst - Different domains (CDP, CRM, CIAM)
📍 Kraków⭐ Nieznany📄 other
Widełki nieujawnione
🗂 Szczegóły oferty
LokalizacjaKraków
Tryb pracy—
Etat—
DoświadczenieNieznany
Min. lat doświadczenia1+
Typ kontraktuOther
Kategoriait
📝 Opis główny / Wstęp
Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.
The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.
It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.
Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.
You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place!
For our Team in Krakow, we are looking for Senior Business Analysts – different domains/products (Care, Commerce, Retail B2B/B2C)
A Senior Business Analyst is responsible for analysing the business domain and outlining business requirements to deliver the design of a Digital Product. They work with Product Owners to understand the specific business requirements coming from internal stakeholders and participate in the Digital Product System Development Lifecycle; from the idea, developing the Digital Product high level technical solution.
Principal Accountabilities
Develops 'branding' of the product towards the various customers.
Customer Focus - Understand and support the Digital Product Owner to represent the needs of the customer: leverage market research and relevant insights to continually understand evolving customer and market requirements, trends, rhythms and events
Support the PO in managing scope, requirements definition and prioritisation activities.
Investigates straightforward business situations to identify and analyse problems and opportunities.
Collaborates with product colleagues and partners involved in the analysis, development and operation of products, systems or services to ensure accuracy and comprehensive test coverage.
Support the PO to develop acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.
Designs, specifies and executes test cases and scenarios to test that systems, products and services fulfil the acceptance criteria and deliver the predicted business benefits.
Liaises with business and technology teams on release scheduling and communication of progress. Conducts post-release reviews.
Ensures that release processes and procedures are applied and that releases can be rolled back as needed.
Identifies, evaluates and manages the adoption of appropriate release and deployment techniques, processes and automation tools.
Visibility & Support - Analyses and reports on test activities, results, issues and risks
We’re Looking For Someone With
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
JOIN US!
WHO ARE WE LOOKING FOR?
What We Offer You
HOW WILL YOU MAKE HISTORY WITH US?
Each person who sends the application will receive information about its status.
22110
At PMI, we’ve chosen to do something incredible.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.
The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.
It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.
Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.
You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place!
For our Team in Krakow, we are looking for Senior Business Analysts – different domains/products (Care, Commerce, Retail B2B/B2C)
A Senior Business Analyst is responsible for analysing the business domain and outlining business requirements to deliver the design of a Digital Product. They work with Product Owners to understand the specific business requirements coming from internal stakeholders and participate in the Digital Product System Development Lifecycle; from the idea, developing the Digital Product high level technical solution.
Principal Accountabilities
- Product Management:
Develops 'branding' of the product towards the various customers.
Customer Focus - Understand and support the Digital Product Owner to represent the needs of the customer: leverage market research and relevant insights to continually understand evolving customer and market requirements, trends, rhythms and events
- Demand Management:
Support the PO in managing scope, requirements definition and prioritisation activities.
Investigates straightforward business situations to identify and analyse problems and opportunities.
Collaborates with product colleagues and partners involved in the analysis, development and operation of products, systems or services to ensure accuracy and comprehensive test coverage.
- Backlog Management:
Support the PO to develop acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.
- Delivery Management:
Designs, specifies and executes test cases and scenarios to test that systems, products and services fulfil the acceptance criteria and deliver the predicted business benefits.
Liaises with business and technology teams on release scheduling and communication of progress. Conducts post-release reviews.
Ensures that release processes and procedures are applied and that releases can be rolled back as needed.
Identifies, evaluates and manages the adoption of appropriate release and deployment techniques, processes and automation tools.
Visibility & Support - Analyses and reports on test activities, results, issues and risks
We’re Looking For Someone With
- University degree or equivalent experience with certificates in Agile at Scale (SAFe), Agile
- High effectiveness working in cross-functional teams
- Proven experience in overseeing all elements of the product development lifecycle
- Knowledge of B2C and Omnichannel environment (O2C and commercial knowledge across channels and markets).
- Knowledge o MAKE HISTORY WITH US!
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
JOIN US!
WHO ARE WE LOOKING FOR?
- A university degree in Finance, Social Sciences, Human Resources and related fields
- At least 1-2 years of experience in customer service/support
- Very good knowledge of English (fluent) and French
- Very good organizational skills
- An independent problem solver with good ability to set priorities
- A great team player with customer centric
- An experienced user of Microsoft Office and SharePoint
What We Offer You
- In this position you will earn no less than PLN 8 650 gross per month
- Private medical and dental care, life insurance
- Lunch card to be used in the canteen or outside
- Hybrid working arrangement (40% of working time from the office and 60% of working time from home / month)
- Employee pension plan
- Cafeteria benefit program, multisport card
- Wide range of training, language learning platform, further education and professional qualification support possibilities
- Free bike and car parking for all employees
HOW WILL YOU MAKE HISTORY WITH US?
- Provide professional support on Workplace Experience (WX) function initiatives and projects to ensure high-level service for CH and UK based employees
- Be the first level support for all WX related queries. Work on a ticketing tool to execute, answer and/or assign WX requests raised by our internal clients (CH and UK based employees)
- Manage the WX Service Center internal hotline to support employees on the spot: provide direct answer when possible or open a ticket on behalf when the query requires more investigation or to involve another WX team
- Provide reports on WX requests; propose and implement process and system improvements, and test new functionalities in the ticketing tool before implementation
- Perform typical administrative tasks, such as Mobility administration, Case management for tracking and reporting purpose, Management of WX articles in MyPMI and provide administrative support to the WX department for specific tasks/projects when requested
- Manage the only external phone line common for all PMI locations in Switzerland by providing information to the callers; filtering undesired calls; following up with employees and/or callers when the purpose of the call has been identified as relevant
Each person who sends the application will receive information about its status.
22110
📡 Metadata statystyk
Źródłolinkedin
Slug / IDkrakow-senior-business-analyst-different-domains-cdp-crm-ciam-philip-morris-international-2bb3e0
Opublikowano26 marca 2026
Wygasa—
Pobranie (Ingest)26 marca 2026
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