About Us

At Zyte, we eat data for breakfast, and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

The Role

Zyte is seeking a Senior IT Engineer with strong Business Systems and Automation experience to architect and operate the internal technology ecosystem that powers our global company.

This role extends beyond endpoint management and traditional IT support, as it treats internal IT as an engineering discipline, with code-first automation as the default approach. You will design and operate the backbone of Zyte's internal SaaS platform, integrating systems like Salesforce, HubSpot, finance systems, HR platforms, engineering tools, and collaboration software into a coherent, automated architecture.

You will also play a key role in introducing AI-assisted and AI-driven workflows across the company, enabling teams to move faster through intelligent automation, copilots, and LLM-powered internal tools.

Requirements

What You'll Do

Business Systems Engineering: Hands-on experience administering and integrating business-critical SaaS systems, such as:

Salesforce or HubSpot
Customer support platforms (Zendesk, Intercom, etc.)
Billing or subscription systems (Stripe, Chargebee, etc.)
Collaboration and engineering tools (Atlassian, GitHub, Notion)
Ability to design reliable workflows and data synchronization across multiple SaaS platforms

Engineer Internal Automation Systems: You will spend a significant portion of your time writing code and building automation tooling, not just configuring SaaS products. Using modern development environments (IDEs, CLIs, SDKs), you will build scripts, services, and integrations that automate Zyte's internal operations. Typical work includes:

writing automation scripts in Python, Go, or similar languages
building internal CLI tools for common IT and business workflows
developing small internal services that integrate the SaaS platform
building event-driven automation pipelines using APIs and webhooks
developing internal bots and ChatOps integrations

Build and Maintain SaaS Integrations: Design and implement reliable, API-driven integrations between business systems, including:

CRM automation across Salesforce / HubSpot
Syncing customer, billing, and product usage data Automating entitlement provisioning across internal systems Connecting support, product, and CRM workflows.

Develop Internal Tools: Build internal tools that improve operational efficiency across teams, like:

Internal CLI tools for IT and operations
Automation services for onboarding and access management
Data synchronization services between internal systems
Dashboards and automation services for business operations
ChatOps tools for Slack or internal collaboration platforms

Introduce AI into Internal Workflows: Identify opportunities to use modern AI technologies to automate or augment internal operations, examples include:

AI-powered internal support assistants
LLM-driven knowledge retrieval across internal documentation
Automated ticket triage and resolution
AI copilots for internal SaaS workflows
Automated analysis of operational data

Design the Internal "IT Golden Path": Create automated and developer-friendly workflows for employees and teams, building, for example:

Automated onboarding and offboarding pipelines
Identity and access provisioning automation
Self-service automation for common IT tasks
Internal developer-friendly APIs for business systems

IT Service Management & Operations: Serve as the ultimate level of IT Support for end-users, delivering superior IT assistance to a global, remote workforce. Emphasize comprehensive root-cause analysis and a 'person-first' philosophy in service delivery
Security & Compliance Engineering: Ensure continuous operational adherence to established ISO frameworks. Implement and administer comprehensive endpoint security measures, including Mobile Device Management (JumpCloud), enterprise-grade password management solutions, and conduct routine access audits to rigorously enforce Zero Trust architecture principles

Requirements

8+ years of experience in IT Engineering, Systems Engineering, Business Systems Engineering, or Platform Engineering. in IT Engineering or Systems Administration; 3+ years operating in a senior engineering role responsible for internal business systems and automation in a modern SaaS or technology company.
Scripting Mastery: Strong scripting and programming ability in Python, Go, , Bash, Node.js
Cloud Infrastructure: Solid experience operating GCP & AWS environments (VPCs, IAM roles, EC2/S3)
API & Integration Engineering: Strong experience working with external APIs, including:

REST and GraphQL APIs
OAuth authentication flows
Webhook-based event systems
SaaS SDKs and integration frameworks

Operating Systems: Deep working knowledge of macOS and Linux environments
Identity & Security: experience implementing and managing:

SSO / SAML / SCIM provisioning
Identity lifecycle automation
Zero Trust access models

Compliance & Governance: Experience supporting or passing security and compliance audits, such as:

ISO 27001 | SOC2 | GDPR

Experience working in remote-first or globally distributed environments is strongly preferred

Preferred Skills

AI-Assisted Automation: Experience experimenting with or implementing AI-driven automation, such as:

LLM APIs (OpenAI, Anthropic, etc.)
AI copilots for operational workflows
Semantic search or knowledge retrieval systems
Automated support or ticket triage using AI

Containerization: Familiarity with Docker/Kubernetes for running internal IT microservices
SRE Mindset: Experience applying SLIs/SLOs to internal IT services to measure "uptime" of the employee experience

Who You Are

Autonomous: You don't need a manual. You prioritize complex backlogs independently and lead from the front
People-Centric: You have great interpersonal skills and clear communication. You solve for the person, not just the machine
AI-Driven: You are enthusiastic about leveraging AI tools to automate, enhance, and continuously improve internal IT business processes
Security Minded: You understand the "why" behind security frameworks and MDM, balancing safety with organizational speed
Growth-Oriented: You are proactive. When you see a gap in a process, you own the solution

Benefits

Total Flexibility: We are 100% remote. Work from where you are most productive
Innovation Culture: We encourage "hacking" internal processes. If a task is manual, we want you to automate it
Cutting Edge: Work with a tech stack that mirrors our production environment—modern, fast, and open-source-centric

Senior IT Engineer - Remote

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