We are looking for an experienced Technical Writer to join a specialized team working on documentation for one of the world's most widely used mobile communication and dialing ecosystems.

In this role, you will play a crucial part in bridging the gap between complex engineering solutions and external partners. Your primary focus will be creating, structuring, and improving integration documentation used directly by global telecom operators (cellular carriers) and hardware manufacturers. Beyond writing, you will act as a mentor, auditor, and key contributor to our content architecture and CMS migration strategies.

Essential functions

• End-to-End Documentation: Independently create, update, manage, and audit technical documentation for hardware and cellular carrier integrations, ensuring accuracy, clarity, and alignment with strict company standards.

• Information Architecture & CMS: Contribute to the organization and structuring of content. Participate in projects involving the migration of documentation to new Content Management Systems (CMS), including auditing and updating content.

• Stakeholder Collaboration: Work closely with Subject Matter Experts (SMEs), Product Managers, and developers to gather detailed information, clarify requirements, and initiate technical design discussions.

• Project & Quality Management: Communicate project status to stakeholders, follow quality standards, and successfully handle customer/partner feedback or complaints to ensure high satisfaction.

• Mentorship & Leadership: Support and mentor interns and Tier 1 engineers on technical questions, contribute to training creation, and conduct technical interviews for junior roles.

Qualifications

• 3+ years of commercial experience creating technical documentation.

• Excellent written English with the ability to quickly adapt to comprehensive corporate style guides.

• Technical Proficiency: Competence in the Documentation Development Lifecycle, Markup languages, CMS, Research, and Requirements Gathering.

• Mobile Ecosystems: Familiarity with mobile operating systems and communication environments.

• AI Readiness: Basic experience or strong familiarity with using Generative AI tools in daily tasks.

• Strategic & Analytical Thinking: Proven ability to master complexity, solve problems, and make data-driven decisions.

• Core Soft Skills: High change agility, strong collaboration and communication skills (including giving/receiving feedback), and a strong customer focus.

• Location Flexibility: Readiness to work from our modern offices in Kraków or Wrocław for 3 days a week.

Would be a plus

• Good client-facing and advocacy skills.

• Competence in Reporting, Data Visualization, and Graphical Tools.

• Experience in driving performance, goal setting, and coaching employees.

We offer

• Opportunity to work on bleeding-edge projects

• Work with a highly motivated and dedicated team

• Competitive salary

• Flexible schedule

• Benefits package - medical insurance, sports

• Corporate social events

• Professional development opportunities

• Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.