Technology Specialist - Customer Service

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (

The Technology Specialist (Customer Service) is part of the D&T Customer Service & Logistics Team (Supply Chain) and is one of the professionals who support the Customer Service to deliver the digitized solutions to our Business. This role requires a solid understanding and practical experience in SAP S/4 HANA, SAP ECC (SD, LE, MM).

Your Responsibilities Would Include

• Leading, coaching and developing capabilities within the team to embrace change and support the delivery of the strategic agenda
• Business collaboration: working closely with business stakeholders to understand their needs and translate them into effective technological solutions for logistics.
• Project collaboration: leverage expertise in SAP Order to Cash (OTC), collaborating with SAP S/4 HANA implementation team
• System configuration and customization: leading the design, configuration, and standardization of CS systems to meet complex business requirements, ensuring seamless integration with other enterprise systems, aligned to architectural vision, design and quality
• System enhancement: identifying opportunities for system enhancements and leading the implementation of new functionalities, upgrades, and innovations to maintain state-of-the-art logistics operations
• Process improvement: collaborating with business stakeholders to identify areas for process improvement and implement solutions to drive efficiency and effectiveness in logistics operations
• Performance monitoring: establishing and monitoring key performance indicators (KPIs) to evaluate CS&L performance, conducting regular audits and analyses to identify areas for improvement
• Collaborating with Product Architects on the solution design to ensure it conforms to the overall architectural vision and technical roadmap
• Maintaining awareness of emerging technologies, industry trends, and technology best practices; evaluating them for applicability
• Close collaboration with system integrators and other suppliers, enabling them to coordinate/communicate to third parties and being the driving force to support our teams in resolution and escalation if needed
• Define, communicate and maintain a clear vision for the SAP OTC aligned with organizational goals.
  
  

You Are a Good Candidate If You Have

• Bachelor’s degree in engineering, Information Technology, Computer Science, Logistics, or a related field
• 5-7 years of overall IT experience in SAP with at least 2 full cycle project execution experience as Order-to-Cash consultant with a proven track record of leading large-scale projects and initiatives
• Relevant certifications in logistics technology (SAP S/4 HANA, SAP SD) are preferred
• Experience in SAP S/4 HANA implementation
• Experience ensuring seamless integration between SD/CS and other modules & platforms
• Innovative mindset with a focus on leveraging new technologies and methodologies to drive continuous improvement
• Excellent communication skills (both verbal and in writing): ability to communicate well with technical and non-technical people
• You are a team player, and you can work effectively at all levels of the product teams with the ability to influence others to move toward consensus
• Ability to be analytically and quantitatively strong, highly structured, and a fast learner
• Ability to work independently, taking ownership and leading when/where asked and needed
• Subject Matter Expert in SAP SD and have implementation experience of projects, experience in Strategy & Consulting
• Strong understanding of SD architecture and technical design.
  
  

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