Solutions Experience Architect

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Solutions Experience Architect to join our team. This is a fully remote role, reporting to the Manager, Hands-On Solutions within the Hands-On Solutions department.

As a Solutions Experience Architect at Zscaler, you will be responsible for creating, maintaining, and optimizing our demo and lab environments. You will collaborate closely with various teams within Zscaler to ensure they have the tools and resources necessary to effectively enable our customers and partners. Your experience with automation and infrastructure management will be essential in building and maintaining these environments.

What You’ll Do (Role Expectations)

• Assist with administration of Zscaler Products & features in the demo environment - referred to as the Solutions Demo Center (SDC)
• Administer 3rd party applications in the demo environment (maintain, update, etc)
• Provide support for various demo and lab environments via email and enterprise messaging, escalating when necessary
• Help to create and maintain demo environment documentation
• Assist with/participate in the New Product Initiative process, and the onboarding of new products and features into the demo environment
  

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
  

What We’re Looking For (Minimum Qualifications)

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Excellent problem-solving skills and attention to detail
• Excellent communication skills, especially when explaining technical concepts to non-technical stakeholders
• Ability to work collaboratively with cross-functional teams and adapt to evolving requirements
• Experience in creating and managing demo or lab environments is preferred but not mandatory
  

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with virtualization technologies (e.g., Docker, VMWare) and cloud platforms (e.g., AWS, Azure, GCP)
• Experience with automation tools (e.g. Ansible, Jenkins, GitLab)
• Experience with networking and cybersecurity products and an interest in learning more
  

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.