ServiceNow Business Analyst

About Nelem Solutions

We are an IT services company specializing in ServiceNow consulting and delivery.

Over the last three years, we have built a strong core team of ServiceNow experts delivering high-quality implementations and enhancements for international customers. We strongly believe in the ServiceNow platform and the real business value it brings when implemented with a deep understanding of customer needs.

Our Team

We are a relatively small but fast-growing company. Our organization consists of a lean sales and operations team and a delivery organization of 30+ ServiceNow developers and consultants.

Joining us now means becoming part of the company at an early growth stage, with real influence on how we work, how we deliver projects, and how your role evolves over time.

Your Role – ServiceNow Business Analyst

As a ServiceNow Business Analyst, you will play a key role in translating customer business needs into clear, actionable requirements for our delivery teams. You will work closely with enterprise stakeholders, ServiceNow developers, and project managers to ensure solutions are well‑designed, aligned with business goals, and successfully delivered.

Your responsibilities will include:

• Gathering, analyzing, and documenting business requirements from enterprise clients
• Leading workshops and discovery sessions with business and IT stakeholders
• Translating business needs into functional specifications and user stories for ServiceNow solutions
• Supporting solution design by collaborating with architects and developers
• Acting as a bridge between customers and delivery teams throughout the project lifecycle
• Validating delivered solutions against business requirements
• Supporting UAT activities and ensuring smooth handover to production
• Maintaining clear and up-to-date project documentation

Our Delivery Environment

You will work on international ServiceNow projects covering areas such as:

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Custom workflow automation and integrations

Our Requirements

We are looking for someone with a proactive mindset, strong communication skills, and a willingness to learn and grow within the ServiceNow ecosystem.

Must-have:

• Experience with ServiceNow (any module)
• Experience as a Business Analyst, Functional Consultant, or similar role in IT projects
• Ability to gather and structure business requirements
• Strong analytical and problem-solving skills
• Confidence in working with senior stakeholders (Managers, Directors, C-level)
• Very good written and spoken English

Good to have:

• Experience in international projects (especially European clients)
• Familiarity with Agile / Scrum delivery models
• Experience writing user stories, functional specs, and process documentation
• ServiceNow certifications (or willingness to obtain them)

Recruitment Process

We act quickly and transparently:

1. A 30-minute introductory call
2. A follow-up meeting (remote or in our Poznań office)
3. Final decision within a few days
4. If it’s a match, we’d like you to start as soon as possible.