Your responsibilities, Incident acceptance by telephone, ticket system and e-mail for software and hardware problems, as well as the associated administration for our branch in Poland, Forwarding of incidents and service requests to Advanced Support (interface to our IT in Giessen, Germany), Acceptance, monitoring and implementation of service requests, Prioritization, classification and documentation of faults in the ticket system, Troubleshooting and providing initial solutions through remote and on-site support, Technical coordination of meetings, discussions and conferences as well as events outside and inside the branch office, Participation in business trips and training courses, Management of rooms, resources and hardware infrastructure, responsible organization and support of the vehicle fleet, Contact person for external service providers (e.g. telecommunications providers, software suppliers) and management of the associated documentation, Cooperation with external IT support companies

Successfully completed specialist training in the IT sector or career changer with a connection to IT, You are articulate and have very good communication skills!, You are characterized by structured, reliable and planned work in your daily work, You have a strong service orientation and results-oriented service delivery is important to you, You have good knowledge of the administration of Windows 10, 11/Microsoft 365 applications and IT service management tools, ideally also of Apple MacBook and iMac, Very good written and spoken Polish and English skills. Additional knowledge of German would be ideal., Driving license and willingness to travel, also abroad

What we offer, Flexible working hours with opportunities for personal and professional development, A friendly team and a good induction program, Subsidies for private health insurance, additional social benefits, A secure job in a modern, well-equipped office, A full-time employment contract

additional-module

Please note that we only process job applications that are written in English!

Vereinigte Hagelversicherung VVaG, VH POLSKA - we are the Polish branch of Vereinigte Hagelversicherung VVaG, a leading European crop insurer. We insure over 110,000 farmers, fruit and vegetable producers and vineyard owners throughout Europe. We insure customers from Poland, Germany, Italy, Belgium, Denmark, the Netherlands, Croatia, Lithuania, Latvia and Luxembourg. Our well-trained and motivated staff ensure that the insurance we offer provides specialized crop protection against the effects of weather risks. Together, we can look back on more than 200 years of history and successfully implement the idea of a mutual insurance association.

additional-module

Please note that we only process job applications that are written in English!

Your responsibilities

• Incident acceptance by telephone, ticket system and e-mail for software and hardware problems, as well as the associated administration for our branch in Poland
• Forwarding of incidents and service requests to Advanced Support (interface to our IT in Giessen, Germany)
• Acceptance, monitoring and implementation of service requests
• Prioritization, classification and documentation of faults in the ticket system
• Troubleshooting and providing initial solutions through remote and on-site support
• Technical coordination of meetings, discussions and conferences as well as events outside and inside the branch office
• Participation in business trips and training courses
• Management of rooms, resources and hardware infrastructure, responsible organization and support of the vehicle fleet
• Contact person for external service providers (e.g. telecommunications providers, software suppliers) and management of the associated documentation
• Cooperation with external IT support companies

additional-module

Please note that we only process job applications that are written in English!

Vereinigte Hagelversicherung VVaG, VH POLSKA - we are the Polish branch of Vereinigte Hagelversicherung VVaG, a leading European crop insurer. We insure over 110,000 farmers, fruit and vegetable producers and vineyard owners throughout Europe. We insure customers from Poland, Germany, Italy, Belgium, Denmark, the Netherlands, Croatia, Lithuania, Latvia and Luxembourg. Our well-trained and motivated staff ensure that the insurance we offer provides specialized crop protection against the effects of weather risks. Together, we can look back on more than 200 years of history and successfully implement the idea of a mutual insurance association.