Business Analyst - 100% Remote

The Role

We're looking for a sharp, structured thinker to join us as a Business Analyst & Project Manager. This is a hybrid role — part investigator, part executor. You'll spend roughly two-thirds of your time on business analysis: understanding how our users work, documenting requirements, and helping translate customer needs into product decisions. The remaining third is project management: keeping cross-functional initiatives on track, coordinating between product, engineering, and customer success.

This is a high-impact position for someone who thrives at the intersection of process and product — someone who's as comfortable mapping a workflow as they are running a sprint review.

Who Thrives Here

You're a self-starter who doesn't wait to be told what to do next. You ask good questions before diving in, and you know the difference between a thorough requirement and an over-engineered one. You care about outcomes, not just outputs. You're organized without being rigid, and you know when to move fast and when to slow down and get alignment first.

Codzienne zadania

• Business Analysis:
• Conduct discovery sessions with customers and internal stakeholders to surface pain points, unmet needs, and process gaps
• Document requirements clearly — user stories, acceptance criteria, process flows, and data models — in a way that engineering can build from and stakeholders can review
• Analyze usage patterns, support tickets, and customer feedback to identify trends and prioritization signals
• Map current-state and future-state workflows for both our platform and the MSP businesses we serve
• Work closely with the Product lead to translate insights into structured feature briefs and backlog items
• Support UAT: define test cases, coordinate testing with customers or QA, and verify outcomes against requirements
• Project Management:
• Own the coordination of product and operational initiatives from kickoff to completion — defining scope, milestones, dependencies, and accountability
• Run and document sprint ceremonies: planning, standups, retrospectives, and reviews
• Maintain a clean, up-to-date project tracker and surface blockers proactively before they become delays
• Communicate status clearly to stakeholders — written updates that are concise and actionable, not long-winded
• Manage timelines for customer onboarding projects and feature rollouts where cross-team coordination is required
• Identify process inefficiencies in how the team operates and propose improvements

Must have

• SaaS
• Project management