IT Project Manager
📝 Opis główny / Wstęp
Public Platforms — defining how 15+ million citizens and 1+ million businesses interact with the labor market in Saudi Arabia.
Banking & Finance — building digital platforms for the largest banks in Europe and Saudi Arabia.
Telecommunications — shaping customer experiences for telcos with a combined 150+ million subscribers.
Education — working with the Ministry of Education in Saudi Arabia, the largest ministry in the country, on its digital transformation.
Media — partnering with leading media platforms in Poland and Europe with a total reach of tens of millions.
Consumer & Retail — from KFC and Hebe to NaTemat and Enel-Med, creating products used daily by millions.
Our uniqueness comes from going beyond design craft. As we wrote in our manifestos — Strategic Design - Manifest and Strategic Design - The Future of Design — design craft is only 10% of success. The other 90% — the Invisible 90% — is about navigating politics, aligning stakeholders, and protecting fragile visions until they reach reality.
That’s why we’re building the discipline of Strategic Design — and we want you to be part of it.
That’s why we’re looking for a Project Manager who thinks systemically, acts proactively, and can maintain structure even in complex projects.
About the Role
We are looking for a proactive and experienced IT Project Manager to join our team. In this role, you will be at the heart of our operations, bridging the gap between client needs and our internal, cross-functional teams. You will manage the end-to-end lifecycle of digital projects, with a specific focus on serving and growing our portfolio of clients in the Middle East (MENA region). You will be responsible for delivery, profitability, and fostering strong, long-lasting relationships with our partners.
This is more than just a task-management role; we are looking for a true owner who can navigate the complexities of project execution, identify new business opportunities, and contribute to the evolution of our AI-first project management processes.
Key Responsibilities
Order Management & Business Development:
Create and manage work orders based on client requirements and team capacity
Prepare compelling business proposals based on client needs and profitability calculations
Proactively manage delivery timelines and ensure smooth order processing
Identify upsell opportunities and think strategically about expanding our partnerships
Team & Resource Management:
Monitor team capacity and allocate resources effectively across projects
Plan for substitutions and manage ad-hoc changes within the team
Support the onboarding and offboarding of team members (access, approvals, NDAs)
Financial & Administrative Oversight:
Supervise the accuracy of data in billing systems and support the invoicing process
Monitor budget utilization and track hours worked against allocated budgets
Communicate discrepancies and issues promptly, and monitor client receivables
Project Execution & Quality:
Act as the primary point of contact for clients and internal teams (Analytics, Design, Dev, etc.)
Gather and structure project status updates from stream leaders to ensure clear data flow
Actively support the resolution of daily project issues and manage pressure effectively
Support quality control for strategically important deliverables
Manage projects using agile methodologies (1-2 week sprints) within Jira and other PM tools
Stakeholder & Risk Management:
Build and nurture relationships with partners, with a deep understanding of the cultural and business specifics of clients from the MENA region
Proactively manage risks, including availability during holidays and breaks across our team, vendors, and clients
Communicate effectively to keep all stakeholders aligned on project goals
Process Improvement:
Constantly engage in the development of tools and processes to support AI-first project management
What You Bring to the Table
Experience: Minimum 3+ years in project management, preferably within a digital agency or tech environment delivering products involving UX/UI design, development, and research
Middle East Focus: Must have prior experience working directly with clients from the Middle East (MENA region) and a solid understanding of the business culture
Technical & Methodological Knowledge: Strong familiarity with project management software, especially Jira and time-tracking tools (experience with Productive is a plus). Solid understanding of modern technology capabilities and constraints
Communication: Proficiency in both written and spoken Polish and English (C1/C2 level) . Excellent communication skills to manage client expectations and align internal teams
Leadership & Ownership: Proven ability to lead cross-functional teams of 10-15 members with a product-focused mindset. You take full responsibility for project execution and are a proactive, solution-oriented problem solver
Business Acumen: A knack for identifying business opportunities and a strong understanding of budget management, profitability, and reporting
Why Join Us?
Opportunity to manage challenging, high-impact projects for international clients
Work in a dynamic, AI-first environment where you can help shape the tools and processes of tomorrow
Collaborative culture with a focus on professional growth and tackling ambitious projects
What do we offer?
🤝 B2B contract
🌍 Flexible work mode (100% remote, office or mix)
🍀 Private healthcare (Enel-Med)
⚽ Co-financing for a Multisport card
🏢 Possibility to work from our modern office (WeWork Mennica Legacy Tower)
👨💻 Apple equipment (MacBook)
🎉 Team meetups and parties
Ready to take the next step in your career? We want to hear from you!