Your responsibilities, Mapping, analysing and improving business processes within the Customer Service Department, Preparing business analyses for ongoing projects, identifying gaps, inefficiencies, bottlenecks and risk areas, and proposing improvement initiatives, Developing new procedures and standards in collaboration with stakeholders, creating implementation plans and monitoring the execution of process changes., Cooperating closely with operational teams and technology providers to collect data, document processes and implement changes, Creating and updating process documentation used within the Customer Service Department, Monitoring and overseeing key process performance indicators (KPIs), Participating in projects: preparing business requirements, coordinating implementations and supporting testing activities, Handling internal requests in the JIRA system

2 years of experience in a similar position., Strong analytical skills, attention to detail and process-oriented mindset., Ability to synthesise information, draw conclusions, formulate recommendations and justify your viewpoint., Strong communication skills, ability to build relationships and collaborate effectively., Independence, accountability and goal-oriented approach., Familiarity with the Adonis platform or similar process modelling tools., Knowledge of the e‑commerce market and e‑commerce processes., Good command of English (B2 level).

Optional, Experience in designing automated processes, including RPA (Robotic Process Automation) and Virtual Assistants (Voice/Chat).

What we offer, Work in an innovative technology company with an international reach, which is a leader in the logistics industry in Poland., Opportunities to expand your skills and acquire new competencies., A partnership-based collaboration, which is our greatest value., A cafeteria system with a selection of benefits that you can choose from (e.g., Multisport, medical care, shopping vouchers, event tickets, and much more)., An e-learning platform with training in the form of videos, magazines, tasks, and quizzes., An employee referral program., The opportunity to participate in employee initiatives, such as InPost InHelp volunteering, Szlachetna Paczka, or sports events (e.g., relay races).

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, remote work opportunities, flexible working time, no dress code, charity initiatives, extra leave

Integer Group Services Sp. z o.o, As you probably know, there's a lot happening at InPost! The core of our business is our Parcel Lockers, which we have been designing and manufacturing in-house for years. Additionally, we continuously expand our service portfolio and introduce new solutions such as InPost Fresh, Fulfillment, and InPost Pay, making life easier for millions of our customers., , Working at our company means working among the best leaders in an international environment. As InPost Group, we operate under two brands, InPost and Mondial Relay, in the European market, including Poland, France, the United Kingdom, Spain, Portugal, Italy, and the Benelux countries. We are innovative, concrete, proactive, and above all, focused on the business impact of our actions., , We aim to make the most of diverse collaboration. For us, diversity means that our employees and management reflect different genders, nationalities, cultures, generations, ethnic groups, abilities, and social backgrounds. Through fairness, we strive to fully develop the potential of our talents and provide equal opportunities for everyone. Inclusion is a complementary requirement to ensure that everyone feels seen and heard., , Working in the Customer Service Office involves interacting with individual and business customers, as well as supporting couriers and service technicians in their daily work. Our Specialists can be contacted by phone, email, chat, and contact forms. Business clients also have special lines and direct account managers. We also have teams specialized in projects, claims, administrative support, training, and monitoring. If you are fascinated by a dynamic Customer Service environment and want to see what the journey of a parcel looks like from the inside, this is the place for you., , #JoinOurPack and become one of our heroes

This is how we work,

Your responsibilities

• Mapping, analysing and improving business processes within the Customer Service Department
• Preparing business analyses for ongoing projects, identifying gaps, inefficiencies, bottlenecks and risk areas, and proposing improvement initiatives
• Developing new procedures and standards in collaboration with stakeholders, creating implementation plans and monitoring the execution of process changes.
• Cooperating closely with operational teams and technology providers to collect data, document processes and implement changes
• Creating and updating process documentation used within the Customer Service Department
• Monitoring and overseeing key process performance indicators (KPIs)
• Participating in projects: preparing business requirements, coordinating implementations and supporting testing activities
• Handling internal requests in the JIRA system

What we offer

Work in an innovative technology company with an international reach, which is a leader in the logistics industry in Poland.

Opportunities to expand your skills and acquire new competencies.

A partnership-based collaboration, which is our greatest value.

A cafeteria system with a selection of benefits that you can choose from (e.g., Multisport, medical care, shopping vouchers, event tickets, and much more).

An e-learning platform with training in the form of videos, magazines, tasks, and quizzes.

An employee referral program.

The opportunity to participate in employee initiatives, such as InPost InHelp volunteering, Szlachetna Paczka, or sports events (e.g., relay races).

Your responsibilities

• Mapping, analysing and improving business processes within the Customer Service Department
• Preparing business analyses for ongoing projects, identifying gaps, inefficiencies, bottlenecks and risk areas, and proposing improvement initiatives
• Developing new procedures and standards in collaboration with stakeholders, creating implementation plans and monitoring the execution of process changes.
• Cooperating closely with operational teams and technology providers to collect data, document processes and implement changes
• Creating and updating process documentation used within the Customer Service Department
• Monitoring and overseeing key process performance indicators (KPIs)
• Participating in projects: preparing business requirements, coordinating implementations and supporting testing activities
• Handling internal requests in the JIRA system

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, remote work opportunities, flexible working time, no dress code, charity initiatives, extra leave

Integer Group Services Sp. z o.o, As you probably know, there's a lot happening at InPost! The core of our business is our Parcel Lockers, which we have been designing and manufacturing in-house for years. Additionally, we continuously expand our service portfolio and introduce new solutions such as InPost Fresh, Fulfillment, and InPost Pay, making life easier for millions of our customers., , Working at our company means working among the best leaders in an international environment. As InPost Group, we operate under two brands, InPost and Mondial Relay, in the European market, including Poland, France, the United Kingdom, Spain, Portugal, Italy, and the Benelux countries. We are innovative, concrete, proactive, and above all, focused on the business impact of our actions., , We aim to make the most of diverse collaboration. For us, diversity means that our employees and management reflect different genders, nationalities, cultures, generations, ethnic groups, abilities, and social backgrounds. Through fairness, we strive to fully develop the potential of our talents and provide equal opportunities for everyone. Inclusion is a complementary requirement to ensure that everyone feels seen and heard., , Working in the Customer Service Office involves interacting with individual and business customers, as well as supporting couriers and service technicians in their daily work. Our Specialists can be contacted by phone, email, chat, and contact forms. Business clients also have special lines and direct account managers. We also have teams specialized in projects, claims, administrative support, training, and monitoring. If you are fascinated by a dynamic Customer Service environment and want to see what the journey of a parcel looks like from the inside, this is the place for you., , #JoinOurPack and become one of our heroes

This is how we work,

Your responsibilities

• Mapping, analysing and improving business processes within the Customer Service Department
• Preparing business analyses for ongoing projects, identifying gaps, inefficiencies, bottlenecks and risk areas, and proposing improvement initiatives
• Developing new procedures and standards in collaboration with stakeholders, creating implementation plans and monitoring the execution of process changes.
• Cooperating closely with operational teams and technology providers to collect data, document processes and implement changes
• Creating and updating process documentation used within the Customer Service Department
• Monitoring and overseeing key process performance indicators (KPIs)
• Participating in projects: preparing business requirements, coordinating implementations and supporting testing activities
• Handling internal requests in the JIRA system

What we offer

Work in an innovative technology company with an international reach, which is a leader in the logistics industry in Poland.

Opportunities to expand your skills and acquire new competencies.

A partnership-based collaboration, which is our greatest value.

A cafeteria system with a selection of benefits that you can choose from (e.g., Multisport, medical care, shopping vouchers, event tickets, and much more).

An e-learning platform with training in the form of videos, magazines, tasks, and quizzes.

An employee referral program.

The opportunity to participate in employee initiatives, such as InPost InHelp volunteering, Szlachetna Paczka, or sports events (e.g., relay races).