ServiceNow Solution Architect (Finance GBS)

Job Description :

Key responsibilities :

• Own the architecture, security, compliance, and overall health of ServiceNow solutions

supporting Finance Global Business Services (GBS) .

• Design and deliver scalable, user‐centric workflows for Finance GBS using the ServiceNow

solutions and capabilities Reckitt is entitled to (e.g. Finance Case Management, Source -to-

Pay Operations (SPO, SLO, APO), Case Management, Knowledge Management, Service

Catalog, Service Portal, Service Operations Management, App Engine, Flow Designer, Process

Automation Designer, IntegrationHub, Performance Analytics, and Employee Center ).

• Work closely with Product Owners, Global Process Owners, the ServiceNow Platform

Architect, and other Solution Architects to ensure aligned roadmaps, reusable components,

and consistent cross‐domain architecture , and adherence to ServiceNow platform guardrails,

CSDM, and CMDB data quality standards.

• Provide end -to- end technical leadership across design, development, testing, and release,

working closely with internal business units and external delivery partners to design, build, test,

and maintain scalable, stable, compliant and well - documented ServiceNow solutions

(out‐of‐the‐box or custom ).

• Enhance and maintain solutions delivered by external partners and collaborate with internal

teams , including BAU, to ensure seamless integration with existing systems and processes.

• Contribute to Finance GBS strategy and roadmap planning by evaluating new ServiceNow

releases and recommending enhancements that support long‐term scalability and business

priorities.

• Drive continuous improvement and innovation by applying ServiceNow best practices,

leveraging new platform features, automation opportunities, and reusable components to

support Finance GBS transformation.

Skill specific requirements :

• 5+ years of ServiceNow experience with technical architecture, solution design, and

configuration including Service Portal & Mobile App (Employee and Agent) .

• Experience delivering ServiceNow solutions specifically for Finance functions — the candidate

must have hands‐on experience working on projects for Finance organizations (e.g., Finance

GBS, Shared Services, Corporate Finance) and be comfortable with financ e terminology,

processes, and data flows.

• Strong hands - on expertise in ServiceNow Case & Knowledge , Service Catalog & Portal, Service

Operations Management, and ITSM modules .

• Experience designing ServiceNow solutions for Finance GBS processes such as R2R, P2P, O2C,

MDM, Internal Controls, Tax, and Treasury (advantage) .

• Experience integrating ServiceNow with ERP systems and other Finance applications.

• Advanced expertise in CMDB design, ServiceNow Discovery, Asset Management, and SCCM

integration.

• Proficiency with App Engine, Flow Designer, Process Automation Designer , IntegrationHub,

CSDM, Performance Analytics, and ATF.

• Strong scripting skills (Business Rules, Script Includes, Client Scripts, UI Policies).

Other requirements :

• Exposure to product - platform ways of working in an Agile environment, with practical

knowledge of Agile methodologies and tools.

• Strong communication and presentation skills, with the ability to convey complex information

to diverse audiences, using appropriate language and visuals.

• Skilled in stakeholder management, including conflict resolution, expectation setting, and

relationship building with internal business, vendors, and partners.

• Ability to prioriti ze multiple requirements and issues, manage and set expectations to key

stakeholders , and have a sharp focus on the product roadmap .

• Self - motivated, proactive, and highly organized, with keen attention to detail and quality.

• Excellent problem solving and decision -making skills , with a logical and analytical approach .

• Ability to work effectively under pressure , adapt to changing situations, and deliver results in

a fast - paced environment.

• Extensive change management experience , with the ability to manage the introduction of new

features to end - users or support staff (fulfillers) through training, documentation, and

feedback.

• Excellent vendor management skills , including mentoring, coaching and identifying

development areas of vendor resources .

Technical / Professional Qualifications :

• 10+ years of professional experience , with 5+ years deep ServiceNow architecture/technical

design .

• Certifications: Certified ServiceNow System Administrator (CSA) required; Certified Technical

Architect (CTA), Certified Application Developer ( CAD ) and CIS (ITSM/CSM/FSCW/App

Engine) preferred .

• ITIL 4 certification preferred; ITIL v3 Intermediate acceptable .

• Agile Scrum or SAFe certification (e.g., SAFe PO/PM) is a plus .

• Bachelor’s degree in computer science, Engineering, IT, or related field.

• Industry experience in Retail/ Healthcare is an advantage.