We are seeking an experienced ServiceNow Solution Architect to lead the design, implementation, and maintenance of ServiceNow solutions for Finance Global Business Services (GBS). The role involves ensuring platform scalability, compliance, and operational excellence, while delivering user-centric workflows that enhance finance processes and support strategic transformation initiatives.

Codzienne zadania

• Take ownership of the overall architecture, security, and governance of ServiceNow solutions supporting Finance GBS.
• Develop and implement end-to-end workflows and applications, leveraging ServiceNow capabilities such as Case & Knowledge Management, Service Catalog, Service Portal, App Engine, Flow Designer, Process Automation Designer, IntegrationHub, Performance Analytics, and Employee Center.
• Collaborate with Product Owners, Global Process Owners, and other Solution Architects to align roadmaps, ensure component reuse, and maintain data quality standards in CMDB and CSDM.
• Provide technical leadership across all solution phases, including design, development, testing, deployment, and ongoing maintenance, ensuring stability, compliance, and comprehensive documentation.
• Enhance and maintain solutions delivered by external partners, integrating them seamlessly with internal systems and processes.
• Contribute to Finance GBS strategy and roadmap by evaluating new platform capabilities, identifying automation opportunities, and recommending platform improvements for long-term scalability.
• Drive continuous improvement initiatives by applying ServiceNow best practices, leveraging new releases, and introducing reusable solutions.

Qualifications & Certifications:

• 10+ years of professional IT experience, including 5+ years in ServiceNow architecture/technical design.
• Certified ServiceNow System Administrator (CSA) required; Certified Technical Architect (CTA) and Certified Application Developer (CAD) preferred.
• ITIL 4 certification preferred; intermediate ITIL v3 acceptable.
• Agile or SAFe certification is a plus.
• Bachelor’s degree in Computer Science, Engineering, IT, or a related field.
• Experience in Retail or Healthcare sectors is a plus.

Additional Competencies:

• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities, deliver under pressure, and adapt to evolving business needs.
• Excellent communication and stakeholder management capabilities, with experience mentoring teams and vendor resources.
• Proven track record in driving adoption of new features, ensuring proper training, documentation, and support for end-users and fulfillers.

Must have

• P2P
• O2C
• MDM
• CAD
• ITIL
• CMDB
• Stakeholder management
• ERP
• SCCM
• Script
• UI
• SAFe