Technical Operations Specialist

We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Tech OpsTeam

Codzienne zadania

• Identify, analyze and troubleshoot technical issues and provide effective solutions as a 2 nd line support with adeep technical understanding of an issue Carrier’s Promotions management (prepare, test, communicate, validate);
• Services configuration for DB’s;
• Run UAT for new features in upcoming releases;
• Address procedural, configuration and software related issues;
• Provide clear and complete documentation and notes on all service inquiries;
• Quick growth in technical knowledge.

Soft Skills:

• Communication;
  
• Listening;
  
• Conflict Resolution;
  
• Empathy;
  
• Positivity;
  
• Self-Control.

Advantage:

• BA Skills (would be a big plus);
  
• Experience with SQL.

Must have

• Communication skills
• Microsoft Windows
• MS Excel
• Jira
• Confluence
• Technical background