We’re Blazity — a team of technology experts building modern, API-first digital products. We partner long-term with our clients, acting as trusted technology advisors and taking full ownership of the solutions we deliver.

Our work spans complex web platforms, e-commerce ecosystems, and custom software products, helping organizations scale through continuous optimization, new feature development, and workflow automation.

Alongside client work, we build and maintain open-source projects and contribute to the broader technical community.

About the Role

We are looking for a Technical Solutions Engineer to join a fast-growing AI/ML ecosystem focused on model monitoring, observability, and responsible AI.

This is a hands-on, technical role where you will work closely with customers, engineering, and product teams to support and improve developer-facing AI tools.

You will be responsible for troubleshooting technical issues, supporting integrations, and ensuring customers can effectively use the platform in real-world scenarios.

Our requirements

Technical Skills

Strong understanding of software products and SaaS platforms
Ability to troubleshoot APIs, integrations, and technical configurations
Experience working with logs, debugging workflows, and technical documentation
Ability to work with SQL (data analysis, querying)
Experience supporting technical or enterprise-level products

Customer & Communication Skills

Excellent communication skills with both technical and non-technical stakeholders
Ability to clearly explain technical issues and guide customers to solutions
Strong ownership mindset and proactive problem-solving approach

Experience

Previous experience in roles such as:
- Technical Support Engineer
- Product Support Engineer
- Solutions Engineer
- Customer Success Engineer (technical products)
Experience supporting developer tools, APIs, SaaS platforms, or AI/ML products is a strong plus

Nice to Have

Familiarity with AI/ML concepts, observability, or platform tooling
Experience with developer-focused products or open-source ecosystems

Work Setup

Remote-friendly role with optional office in Warsaw
Collaboration with international teams - English (C1) is a must
Willingness to travel up to 25% of the time (approximately 1 week per month)
Due to the current geopolitical situation, travel is not expected in the near future, but flexibility will be important long-term

Scope of responsibilities

Product Expertise & Technical Support

Develop a deep understanding of the product, its architecture, and integrations
Provide technical support to customers using the platform
Investigate and troubleshoot product issues, identify root causes, and propose solutions
Support customers with API integrations, configurations, and advanced product usage

Customer Enablement

Help customers effectively use the product to achieve their goals
Guide customers through technical onboarding, setup, and best practices
Translate complex technical concepts into clear, user-friendly explanations

Collaboration with Engineering & Product

Escalate bugs and issues with clear technical context
Work closely with engineering teams to reproduce and resolve issues
Provide structured feedback to product teams based on customer insights and support trends

Documentation & Knowledge Sharing

Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
Contribute to improving internal support processes and tooling

Salary ranges

💼 B2B contract
💰 Salary: 120-170 / hour (possible negotiation depending on experience)

Location

🌍 100% remote work from Poland

Technical Solutions Engineer

📝 Opis główny / Wstęp

📡 Metadata statystyk