T Hub - Contact Center Architect

Your responsibilities, Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa., Conducting customer workshops to gather requirements and crafting technical concept documentation., Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations., Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON)., Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI)., Active communication and collaboration with customers and project partners, Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

Experience in conducting customer workshops and creating technical concept documentation., Willingness to dive deep into at least one target platform (Genesys, Cognigy, Parloa), including interface development, customization, and integration., Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP., Ability to communicate effectively in German and English with customers and partners (B2/C1)., Desire to develop expertise in Contact Center and/or Conversational AI domain., Familiarity with Microsoft technologies (MS Teams, Azure, Entra) and knowledge of LLM and Prompting is a plus.

What we offer, A dynamic environment where you’ll consecutively lead your contributions across diverse projects., Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions., A collaborative team setup that supports your growth in a customer-facing technical consulting role., Room for individual technological exploration while shaping innovative enterprise solutions.

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, flexible working time, corporate products and services at discounted prices, integration events, mobile phone available for private use, no dress code, parking space for employees, extra social benefits, sharing the costs of tickets to the movies, theater, holiday funds, birthday celebration, sharing the costs of a streaming platform subscription, employee referral program, charity initiatives, extra leave, Benefit Platform

Recruitment stages, Let’s meet to better understand each other's expectations., Hiring Manager will receive your application after meeting., Technical meetings with the Hiring Manager and/or team., Time to decide!

additional-module

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!, , T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

T-Mobile, Working at T-Mobile’s T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity. Our commitment to fostering a diverse and inclusive workplace means you'll collaborate with a wide range of talented professionals, learning and growing together. T-Mobile encourages a culture of continuous learning and development, offering mentorship and support to help you thrive in your career.

This is how we work,

About the project

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

Your responsibilities

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and crafting technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

What we offer

• A dynamic environment where you’ll consecutively lead your contributions across diverse projects.
• Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
• A collaborative team setup that supports your growth in a customer-facing technical consulting role.
• Room for individual technological exploration while shaping innovative enterprise solutions.

Recruitment stages

• Let’s meet to better understand each other's expectations.
• Hiring Manager will receive your application after meeting.
• Technical meetings with the Hiring Manager and/or team.
• Time to decide!

additional-module

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!

T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

additional-module

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!, , T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

About the project

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

Your responsibilities

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and crafting technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

Recruitment stages

• Let’s meet to better understand each other's expectations.
• Hiring Manager will receive your application after meeting.
• Technical meetings with the Hiring Manager and/or team.
• Time to decide!

additional-module

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!

T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, flexible working time, corporate products and services at discounted prices, integration events, mobile phone available for private use, no dress code, parking space for employees, extra social benefits, sharing the costs of tickets to the movies, theater, holiday funds, birthday celebration, sharing the costs of a streaming platform subscription, employee referral program, charity initiatives, extra leave, Benefit Platform

Recruitment stages, Let’s meet to better understand each other's expectations., Hiring Manager will receive your application after meeting., Technical meetings with the Hiring Manager and/or team., Time to decide!

additional-module

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!, , T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.

T-Mobile, Working at T-Mobile’s T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity. Our commitment to fostering a diverse and inclusive workplace means you'll collaborate with a wide range of talented professionals, learning and growing together. T-Mobile encourages a culture of continuous learning and development, offering mentorship and support to help you thrive in your career.

This is how we work,

About the project

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You'll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

Your responsibilities

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and crafting technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI).
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment.

What we offer

• A dynamic environment where you’ll consecutively lead your contributions across diverse projects.
• Opportunity to become an expert in some of the most exciting cutting-edge technologies like Conversational AI platforms and VoIP solutions.
• A collaborative team setup that supports your growth in a customer-facing technical consulting role.
• Room for individual technological exploration while shaping innovative enterprise solutions.

Recruitment stages

• Let’s meet to better understand each other's expectations.
• Hiring Manager will receive your application after meeting.
• Technical meetings with the Hiring Manager and/or team.
• Time to decide!

additional-module

Have you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YES!

T Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters! It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.