Virtualization Backup Engineer (French Speaker)

Your responsibilities, Performing troubleshooting and analysis, including log file investigation, Acting as a technical focal point in relationships to fellow IT Professionals, Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works, Documenting of all customer interactions accurately and within SLA in our CRM tool

Fluent French & English (reading/writing/speaking), Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016, Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS), As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle), Ability to quickly learn, understand and explain technical information, Ability and desire to take ownership of client issues through resolution, Excellent time management skills, Ability to work in a fast-paced environment

This is how we work, in house, you focus on a single project at a time, you develop several projects simultaneously

Development opportunities we offer, industry-specific e-learning platforms, intracompany training, mentoring, technical knowledge exchange within the company

What we offer, 26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time, Paid parental, maternity, and paternity leave, Fully covered family medical plan, dental, rehab, and vaccinations, Life, critical illness, and disability insurance, Employer pension contribution via PPK, Monthly Edenred allowance of 450 PLN for meals, MultiSport card fully covered by Veeam, giving access to sports facilities nationwide, Six free therapy sessions, plus legal and financial advice, Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Benefits, sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, dental care, corporate sports team, corporate library, no dress code, coffee / tea, drinks, extra social benefits, meal passes, employee referral program

Recruitment stages, TA Screen, Tech Interview, Final Interview, Language Check

Veeam Software , Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward., With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud., , The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps, and data are protected and always available., , Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

About the project

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for a Virtualization Backup Engineer.

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

About the project

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for a Virtualization Backup Engineer.

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your responsibilities

• Performing troubleshooting and analysis, including log file investigation
• Acting as a technical focal point in relationships to fellow IT Professionals
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
• Documenting of all customer interactions accurately and within SLA in our CRM tool

Recruitment stages

• TA Screen
• Tech Interview
• Final Interview
• Language Check

Benefits, sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, dental care, corporate sports team, corporate library, no dress code, coffee / tea, drinks, extra social benefits, meal passes, employee referral program

Recruitment stages, TA Screen, Tech Interview, Final Interview, Language Check

Veeam Software , Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward., With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud., , The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps, and data are protected and always available., , Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

About the project

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for a Virtualization Backup Engineer.

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.