IT Service Manager | f/m/d
📝 Opis główny / Wstęp
- being responsible for global end-to-end enterprise backup and restoring services in our hybrid environments
- ensuring availability, integrity and performance of our existing backup and restoring solutions
- operating and enhancing backup platforms including Dell Data Protect, Commvault and IBM Spectrum Protect and other enterprise grade backup and recovery tools
- managing integrations with storage and hardware vendors
- overseeing service delivery in cooperation with external service providers
- managing incidents, problems and changes in line with ITIL processes
- preparing and maintaining documentation, reports and dashboards for technical and management audiences
- ensuring compliance with local and international regulatory requirements (e.g. GDPR, Dora, data retention laws and industry standards)
- supporting internal and external audits by preparing documentation and evidence
- providing, consulting and guiding stakeholders on backup, restore and disaster recovery strategies
- enabling service restoration incl. classification, prioritization and documentation of major incidents by driving task forces and communication of results according to global process guidelines
- tracking delivery issues and identified mitigating actions across IT Services, IT Providers and other IT Units derived from Incident- and Problem records
- managing and monitoring operational key metrics (SLAs, KPI trends) and identification of adjustments from a customer resp. user perspective
- communicating with stakeholders of major incidents, Senior stakeholder management experience
- providing thought leadership to enable process improvement
Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!