IT Service Manager (Global) | f/m/d
📝 Opis główny / Wstęp
- owning the global Database Service (e.g., Oracle, SQL Server)
- defining the database service strategy, roadmap, standards, and KPIs in line with business and IT strategy
- overseeing the day-to-day operations of database services across all regions and time zones
- overseeing backup/restore strategies, DR/BCP, and capacity planning
- ensuring compliance with SLAs for availability, performance, incident response, and request fulfilment
- defining support models (L1–L3), escalation paths, and handover processes
- managing the service catalog entries, SLAs, OLAs, and pricing
- coordinating and prioritizing incident, problem, and change management activities (ITIL-based)
- driving root-cause analysis (RCA) and preventive actions for major incidents
- tracking and optimizing costs (licenses, cloud consumption, hardware, support contracts)
- leading and coordinating internal DBAs and service teams (including offshore/nearshore resources)
- managing external vendors and cloud providers delivering database-related services
- identifying and driving service improvements (automation, self-service, performance tuning)
- collaborating with architects to define database architectures, patterns, and reference designs
- monitoring and reporting service performance, risk, and improvement plans to leadership
- supporting or/and leading database-related projects, migrations, and transformation initiatives (e.g., cloud migration, consolidation)
Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!