ADP GlobalView is leading the Global Payroll and Time market in the World and provides services to multi-national clients looking for outsourcing solutions. The GlobalView Organization is committed to providing world-class service to all clients by hiring, developing, and retaining qualified service professionals, treating each client contact as a service opportunity, and delivering outstanding customer care to client associates.

ADP GlobalView aims for the highest standards and modern approaches in how it organizes itself, engages associates, and delivers work. Business agility is critical for our organization, and the Lead Consultant plays a significant role in this.

Functional payroll resource driving client projects (configuration, testing, etc); Strong client consultation skills, focus on delivering quality; continuous learning environment; ability to handle multiple projects at a time.

Position Description

The primary focus of this position is to align with the Client Product Owner/Client SME on specific requirements documented through Blueprinting/User Stories to meet their business needs. The Associate Lead Consultant provides support to the Agile team throughout the new client implementation and is responsible for testing the solution during the implementation process. She/he will work with Agile Team to resolve any issues and escalations throughout the implementation process.

ADP GlobalView Associate Lead Consultants are integral members of an Agile Team and share responsibilities for the team’s overall performance. He/she is expected to work on multiple client projects within the same timelines/targeted go-live date.

The Associate Lead Consultant reports to the Agile Team Lead or Business Owner/Implementation Director.

Responsibilities:

• Document all customization performed in the system using the appropriate GlobalView tools.

• Support clients with data conversions.

• Conduct Unit testing and document in agreed format.

• Support UAT and Parallel issue resolutions.

• Update Quality and Production environment with configuration in agreement with Lead Consultant / Payroll Expert.

• Identify and escalate project issues to project team.

• Liaise with the ADP Project Manager/Agile Team Lead assigned to the project, providing regular status updates and early warning of any slippage/ problems that may occur.

• Create handover document, participate in handover discussions with client service teams.

• Participate in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions.

• Perform other related duties as assigned.

Qualifications Required:

• Ability to communicate clearly and confidently in English. Additional languages are a plus.

• Strong technical aptitude and ability to work on large complex projects

• Knowledge of GV Payroll or Kronos solution a plus

• Ability to prioritize tasks and time management skills, ability to work against agreed timelines as agreed with Senior lead consultant / time expert

Preferred Qualifications:

• Ability to work on multiple client projects at the same time.

• Excellent written and verbal communication skills.

• Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project and Visio to effectively update and maintain documentation/ training/ demonstrations.

• Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.

• Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results

• Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications

• Consulting skills, understand business requirements and mapping to ensure consistency to ADP template, while minimizing risk to both client and ADP

About ADP

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

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