Customer Project Manager

Job Description

As a Customer Project Manager in Nokia's Cloud and Network Services (CNS) Europe Program Management Team, you will play a pivotal role in delivering cloud-native projects for telecommunication operators across Europe. You'll lead initiatives from conceptualization through to completion, ensuring projects adhere to scope, budget, and quality standards while fostering strong customer relationships. Collaborating closely with Business Delivery Managers, Technical Managers, and various teams including Sales and Engineering, you will drive project success and customer satisfaction. In an inclusive and dynamic work environment, our team of innovators thrives on challenging the status quo, offering opportunities for personal growth and professional development. You will also engage in strategic discussions regarding up-selling and cross-selling, contributing to Nokia's mission of excellence in service delivery and customer value creation.

How You Will Contribute And What You Will Learn

• Lead and manage end-to-end delivery of projects, ensuring adherence to scope, budget, schedule, and quality standards.
• Establish strong relationships with external customers, partners, and internal stakeholders, fostering collaboration across cross-functional teams.
• Oversee project communication, including planning, risk assessment, change management, and opportunity identification.Ensure customer satisfaction and project success, maintaining high standards for financial performance and contractual obligations.
• Facilitate project closeout processes, ensuring thorough transition and handover of deliverables.
• Proactively identify and address challenges while distilling complex information into actionable insights for stakeholders.
• Participate in the sales process, identifying upselling and cross-selling opportunities with customers.
• Travel within Europe approximately 20% of the time to engage with stakeholders and manage project-related activities.
  
  

Key Skills And Experience

You have:

• 5–8 years of relevant experience in managing projects/programs within the telecom or IT industry, preferably in the cloud.
• Proven ability to lead teams and manage stakeholders effectively.
• Strong interpersonal communication skills with cross-cultural awareness.
• Experience in budget management and financial forecasting of project.
• Fluent in English, both spoken and written.
• European Union, Switzerland or United Kingdom nationality and residence, due security requirements.
  
  

It would be nice if you also had:

• Experience managing core network implementation projects, especially in 5G and cloud.
• PMP or PMI Project Management certification.
• Ability to influence stakeholders outside your immediate job area.
• Capacity to handle multiple projects simultaneously with good stress tolerance.