Customer Project Manager

Job Description

Customer Project Manager

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join our Enterprise Customer Service department as a Customer Project Manager, where you'll lead complex global customer roll-out migrations and strategic delivery projects. In this role, you'll drive the entire project lifecycle from conception to completion, ensuring operational readiness across our organization whilst managing cross-functional teams and stakeholder relationships to deliver exceptional customer outcomes.

Day-to-day Responsibilities

• Define project scope, objectives, and specifications in collaboration with marketing, sales, product, operations, and customer service teams
• Establish project governance frameworks, including steering committees, KPIs, and milestone planning, to ensure timely delivery within budget and quality parameters
• Coordinate and lead customer steering committees, maintaining regular communication with external customers and internal stakeholders throughout project progress
• Manage risk assessment and mitigation strategies, proposing solutions to address potential project challenges and changing priorities
• Oversee project closure activities, including deliverable validation, operational handover, and lessons learned documentation, to drive continuous improvement