CMC are hiring an End User Support Engineer to join the team. The department is built around excellence in customer service. Forming part of the wider IT department we provide IT support to our internal customer base.

This is a varied and interesting role and the End User Engineer is responsible for delivering desktop support and other services across CMC’s local and global business. You will be expected to deal with customers via email, chat, telephone and face to face.

Working with the existing team in Sydney and London you will ensure work coming into the team is actioned as quickly and efficiently as possible, maintaining our high service standards at all times. Work arrives into the team in a variety of ways and is then triaged and allocated to team members to work on to resolution. You will be expected to think on your feet and be willing to get involved in all tasks. You will be expected to provide support to the wider team.

KEY SKILLS AND EXPERIENCE

Essential

• Working knowledge of Microsoft Windows domain environments
• Working knowledge of Windows 10
• Working knowledge of email and messaging (Exchange / MS Teams)
• Excellent verbal and written communication skills
• Ability to multitask under pressure, ensuring service delivery is maintained

Desirable

• Experience of multi-tiered / ITIL support environments
• Experience supporting Modern Audio Visual solutions
• Server hardware and comms rooms maintenance, including patch management
• Involvement in large scale projects / roll outs
• Experience supporting MAC computers and using JAMF

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.