We are Vestacy

Vestacy is a standalone company (carved out from Reckitt) with a clear purpose: to transform houses into homes. We’re home to some of the world’s most trusted brands (Air Wick, Calgon, Cillit Bang, and Mortein) helping millions of people care for the spaces they live in every day.

Backed by Advent, a leading global private equity firm, we have the freedom to think big and move fast. With almost 3,000 colleagues across 20+ countries, we see every person as a Founder, empowered to make bold decisions and shape what’s next.

We care for our company the way you care for your own home: with energy, passion, and pride. Here, you’ll find space to grow, opportunities to lead, and the support to thrive. Together, we’re building something extraordinary.

About the role

This role acts as the internal owner for the organisation’s infrastructure, network, and telecommunications services (excluding workplace/end‑user computing), delivered through a Managed Service Provider (MSP) model. Its main responsibility is to ensure that all MSP‑delivered services align with the organisation’s technology roadmaps, architectural standards, contractual service levels, operational governance, financial expectations, and internal change‑control processes.

Beyond day‑to‑day service ownership, the role plays a key part in supporting the organisation’s IT carve‑out. It collaborates closely with the Infrastructure Architect and the Joint Design Authority to ensure that new infrastructure and network services are designed and delivered in line with architectural standards and future‑state requirements.

This is an individual‑contributor role reporting to the IT&D Senior Manager, Infrastructure & Services. It requires frequent engagement with architecture and security teams, technology leadership, product and application teams, procurement/vendor management, and the MSP’s service management and delivery teams.

The position holds significant influence over the stability, resilience, and long‑term direction of core infrastructure services. It offers strong development opportunities toward senior service ownership, supplier‑management leadership roles, or positions in technology strategy.

Your responsibilities

• Act as internal service owner for IT infrastructure, network and telecom services, including cloud platforms, data centre hardware, storage, physical servers, backup & recovery, and network appliances.
• Ensure all MSP-delivered services align with enterprise architecture standards, roadmaps, availability targets, resilience principles, and security requirements.
• Govern MSP performance against SLAs, KPIs, and contractual commitments, ensuring consistent, transparent service reporting.
• Lead regular service reviews, challenge underperformance, and drive corrective and preventive actions.
• Manage the full lifecycle of infrastructure services, including refresh cycles, upgrades, enhancements, consolidation, and decommissioning.
• Oversee cost management activities such as budgeting, forecasting, invoice validation, service consumption analysis, and identifying cost-optimisation opportunities.
• Govern all infrastructure-related changes through internal change control processes and represent services at CAB when required.
• Review MSP technical change proposals to ensure alignment with standards, architectural direction, and operational readiness.
• Engage with business stakeholders to capture service requirements and ensure services evolve to meet organisational, operational, and regulatory needs.
• Communicate infrastructure updates, incidents, risks, and improvements effectively to technical and non-technical audiences.
• Maintain accurate service documentation including service definitions, runbooks, operational procedures, asset inventories, and dependency mappings.
• Ensure infrastructure services comply with regulatory, security, data-handling, and audit requirements.
• Identify and drive service improvements, modernisation initiatives, automation, and operational efficiency across network, telecom, and cloud infrastructure.
• Contribute to infrastructure strategy and investment planning, covering capacity management, resilience design, and long-term technical roadmaps.

The experience we're looking for

• Strong understanding of cloud infrastructure and cloud networking, including cloud architecture, landing zones, identity and access management, governance frameworks, and security baselines.
• Strong understanding of non‑cloud infrastructure such as data centre hardware, physical servers, hypervisors, SAN/NAS storage, backup and recovery platforms, and related operational processes.
• Strong grasp of enterprise networking technologies including LAN/WAN, SD‑WAN, VNETs, peering, routing, switching, firewalls, segmentation, zero‑trust principles, secure remote access, and connectivity services.
• Good understanding of telecom technologies including SIP, VoIP, PSTN migration, unified communications platforms, and mobile service management.
• Proven ability to manage complex, multi‑layered outsourced services and hold MSPs accountable for service quality, performance, and delivery outcomes.
• Solid knowledge of IT service management frameworks and processes, particularly incident, problem, change, configuration, and service continuity management.
• Strong financial literacy related to service cost models, consumption‑based billing, operational budgeting, forecasting, and cost‑optimisation opportunities.
• Ability to interpret and apply architectural standards, resilience and availability principles, compliance controls, and security policies.
• Excellent stakeholder engagement, influencing, and communication skills, with the ability to translate technical topics for diverse audiences.
• Strong analytical skills to interpret service data, identify trends, assess risks, and produce clear, actionable insights.
• Skilled in producing accurate service documentation, governance artefacts, reporting packs, runbooks, and operational guides.

The skills for success

Academic Background

• Degree in IT, Computer Science, Engineering or Telecoms (preferred).
• Equivalent experience acceptable.

Certifications

• ITIL Foundation (desirable).
• Additional ITIL / service ownership certs (desirable).
• Vendor certs: CATO, Cisco CCNA/CCNP, VMware VCP (desirable).

Work Experience

• 8+ years in infrastructure operations, product ownership or MSP‑managed environments.
• Experience overseeing MSP‑delivered services in medium/large organisations.
• Background in data centre, networking or telecom operations.
• Experience with service governance, SLAs, capacity planning and supplier performance.
• Experience with IT separation in carveouts/divestitures (advantage).

Language

• English: Fluent.

Required Knowledge

• Strong understanding of core infrastructure architectures and operations.
• Familiarity with infrastructure security standards and compliance.
• Good understanding of ITIL and service governance.

Technical Skills

• Knowledge of infrastructure monitoring and management tools.
• Understanding of virtualisation (VMware, Hyper‑V) and SAN/NAS storage.
• Understanding of backup and disaster recovery tools/processes.
• Experience with ITSM platforms (e.g., ServiceNow).
• Ability to review MSP proposals and assess architectural impact.

Equality

We believe the best teams are built like great homes: on strong foundations and room to grow. That’s why we hire for potential as well as experience. If you resonate with our purpose, we encourage you to apply, even if you don’t tick every box. We’re committed to equal opportunity for all, regardless of age, ability, background, identity, or any other characteristic protected by law. Together, we create a space where everyone can thrive.