IT Senior Operations Manager (ITIL)

Job Description

We are seeking an Operations Manager for our Consumer Data Platform (CDP) with an aptitude for analytical and creative problem solving to join our growing team. You will be responsible for helping keep our Consumer Data Platform and ecosystem of IT products, supporting digital brand building, online and operating at full efficiency. This includes but not limited to developing, maintaining, and governing tools, policies, and processes for our Consumer Data Platform, consumer data ingestion and syndication pipelines, campaign, and reporting tools. You will use your skills and expertise with a multinational, multicultural, multi-vendor team to run better production applications and systems that support consumer digital activations of P&G brands.

Key responsibilities:

• Co-own ongoing integrated operational model of our CDP with multiple supplier teams including governance of key ITIL processes such as incident management, change management, problem management, escalation management, capacity, and performance management and operational KPI reporting and analytics

• Provide technical expertise for issue resolution and root cause analyses

• Identify systemic operational challenges, bring technical leadership, and define repeatable SOPs or automation to address them with clear, well defined outcomes and measurable standards for CDP platform

• Co-design and implement toolchain, processes, and standards to help the organization operate at scale and adopt best-in-class Site Reliability Engineering practices

• Co-lead the technical implementation of application and infrastructure monitoring and alerting in collaboration with in-house and external data and software engineers using cloud platform, data base and analytics technologies

• Understands interdependencies with other products/capabilities within the consumer space, defines support designs and implementation plans of new integrations tailored for programs in the region

• Ensures work is delivered with quality, on-time, on-cost and according to business priorities and service level agreements with partners

• Implements security and access management controls, ensures platform compliance with P&G policies and existing privacy regulations

• Communicates system constraints to product teams, partners with stakeholders to assess innovation opportunities and new business cases

• Drive the continuous improvement of reliability, security, efficiency, and scalability of production systems through software engineering practices in partnership with development teams by participating in system design consulting, platform management and capacity planning.

Job Qualifications

Qualifications:

• Demonstrated passion and prior experiences in learning to grow additional IT skills and knowledge in a similar role.

• Strong analytical skills and ability to solve real world problems in a fast-moving environment through technology

• Driven to accomplish ambitious goals

• Strong leadership and communication skills with proficiency in crisis and conflict management

• Team player with various roles, backgrounds, and nationalities (business owners, product managers, architects, software developers, data engineers, etc.)

• Experience of managing suppliers in outsourcing contracts, ability to work in multi-vendor environment

Preferred:

• Previous experience in SAFe/ Agile, IT Operations, and consumer knowledge.

• Knowledge and experience on DevOps/Agile tools, and technologies such as microservices, Google Cloud Platform, Python/Java, REST APIs, among others.

• Certifications: ITIL4, SREF

We offer

• P&G-sized projects and access to world leading IT partners and technologies from Day 1.

• Wide range of self-development possibilities (training and certifications paths).

• Competitive starting salary and benefits program (private health care, P&G stock, saving plans, sport cards).

• Regular salary increases and possible promotions - in line with your results and performance.

• Opportunity to change role every few years to be in the best place for you and best for P&G.

At Procter & Gamble we embrace a hybrid work model that combines the flexibility of remote work with the collaborative benefits of in-office engagement. Employees can enjoy the option to work from home two days a week while also spending time in the office to foster teamwork and enhance communication.

Watch this video to learn more about our full recruiting process: https://www.youtube.com/watch?v=0bicvbpy0gI

Kindly be advised that at P&G, employment is exclusively extended on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders can lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.