As a Junior Application Administrator in the DAX Support team, you will join a department that acts as a strategic partner for all Allegro 1P areas, including Business, Finance, Customer Experience, and Operations. We provide tailored software solutions (primarily based on Microsoft DAX ERP and WMS) that enable and enhance business and operational processes.

Your mission will be to serve as the first point of contact for our business partners, ensuring the stability of daily operations while actively contributing to further technical development of systems and processes

Your main responsibilities:

• Support business partners in an efficient and effective way by sharing knowledge and providing timely resolution for support tickets though various communication channels

• Be a trusted partner - apply your expertise to deliver high quality solutions and thoughtful answers.

• Cooperate with 2nd line support teams to properly escalate issues and actively drive knowledge transfer between teams.

• Cooperate with software developers in order to design, test and implement features and functionalities in accordance with business requirements

• Facilitate technical integrations between Allegro 1P and external partners through API.

• Monitor system performance, proactively address risks and bottlenecks within process or system throughput.

• Provide diligent on-duty. 

• Produce clear and structured documentation for end-users.

This is the right job for you if: 

• You have a University degree (Logistics, Finance or EECS - Electrical Engineering and Computer Science)

• You’re fluent in English (min. B2) and Polish (C1)

• You’ve worked in Retail or at least have an understanding of basic retail terminology

• You’re familiar with Microsoft DAX2012 and/or Microsoft D365 F&O