Junior Analyst - IT Support

Your responsibilities, Offer support to colleagues through various channels (In-Person, Phone, Chat & Virtual)., Assist in the setup and configuration of laptops, including basic troubleshooting and maintenance of hardware and software., Respond to incidents and requests, escalating issues as needed., Communicate proactively with colleagues regarding their support requests., Help reconfigure laptops and perform basic tune-up services as required., Document all issues according to Standard Operating Procedures (SOP)., Raise escalations and unresolved issues to senior members of staff, Use the Incident Management system to log and track support activities., Support proactive initiatives based on data from performance management systems., Collaborate with other technical teams to address device and system issues., Participate in training sessions to enhance knowledge of MMC applications & systems., Assist with assigned projects as needed., Occasional weekend / after-hours work for business-critical events or emergencies, Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge., Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements., Travel may be required.

Education & experience: Qualification in IT, Computer Science or related field, or minimum 2 years’ proven experience in an IT support role handling incidents, requests and device configuration., Technical skills: Practical experience with Windows OS and Microsoft 365, Active Directory, common endpoint hardware/software troubleshooting, remote‑support tools and an ITSM system (ServiceNow or similar)., Communication & customer service: Excellent verbal and written communication skills in English (min. B2) and Polish; strong customer‑service orientation and the ability to work with colleagues across multiple time zones., Knowledge of Polish and English required., Process & performance: Ability to follow SOPs, meet SLA targets, perform accurate time tracking, and escalate unresolved issues appropriately. Willingness to participate in mandatory training and performance‑related initiatives., Ability to work from the Warsaw office 5 days/week, flexible to occasional after‑hours/weekend shifts and business travel.

What we offer, Work with colleagues across geographies in a global environment, Work from office 5 days a week, Emphasis on work/life balance, Flexible working hours, Attractive benefits package (including private health care, sports card, life insurance, savings plan, lunch card, language courses

Benefits, sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, integration events, employee referral program, charity initiatives, karta lunchowa

additional-module

Why join our team:, We help you be your best through professional development opportunities, interesting work and supportive leaders, We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities, Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

MARSH SP. Z O.O., Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X., , Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law., , Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

This is how we work,

additional-module

Why join our team:, We help you be your best through professional development opportunities, interesting work and supportive leaders, We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities, Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Your responsibilities

• Offer support to colleagues through various channels (In-Person, Phone, Chat & Virtual).
• Assist in the setup and configuration of laptops, including basic troubleshooting and maintenance of hardware and software.
• Respond to incidents and requests, escalating issues as needed.
• Communicate proactively with colleagues regarding their support requests.
• Help reconfigure laptops and perform basic tune-up services as required.
• Document all issues according to Standard Operating Procedures (SOP).
• Raise escalations and unresolved issues to senior members of staff
• Use the Incident Management system to log and track support activities.
• Support proactive initiatives based on data from performance management systems.
• Collaborate with other technical teams to address device and system issues.
• Participate in training sessions to enhance knowledge of MMC applications & systems.
• Assist with assigned projects as needed.
• Occasional weekend / after-hours work for business-critical events or emergencies
• Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.
• Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.
• Travel may be required.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Benefits, sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, integration events, employee referral program, charity initiatives, karta lunchowa

additional-module

Why join our team:, We help you be your best through professional development opportunities, interesting work and supportive leaders, We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities, Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

MARSH SP. Z O.O., Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X., , Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law., , Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

This is how we work,