Senior Business Analyst (Technical BA with Insurance)

Your responsibilities, Act as the key bridge between insurance business teams (Underwriting, Claims, Policy, Billing) and technical delivery teams, translating insurance processes into detailed functional, integration, and system requirements for complex core‑system implementations., Lead end‑to‑end definition of features in core system implementations., Analyse and document API specifications (REST/SOAP), including quote/bind flows, claim events, billing transactions, payment interfaces, and integrations with pricing/rating engines., Map and optimize insurance workflows using BPMN and translate them into system behaviours, screen flows, entity models, validation rules, underwriting rules, and event triggers., Work closely with architects and developers to design integration patterns, data transformations, and service contracts between CRM, PAS, Claims, Billing, Underwriting Workbenches, and external data providers (risk scores, raters, document services, accounting systems)., Validate target solution architecture designs for compliance with insurance regulations (IDD, Solvency II), audit requirements, product rule frameworks, and cross‑system data integrity expectations., Use JIRA and Confluence or Azure DevOps to manage detailed user stories with technical acceptance criteria, maintain interface specifications, track defects, support PI planning, and maintain traceability across multiple delivery streams., Support end‑to‑end test cycles by preparing detailed user stories, test scenarios, validating integration behaviour, analysing API requests/responses, and verifying system configuration correctness across environments.

7+ years as a Business Analyst in the insurance industry with strong experience in core system delivery, integrations, and API‑driven feature design (policy, claims, billing, underwriting)., Hands‑on experience working with core system implementations including providing Use Cases, Sequence Diagrams, Workflows, Data flows for Developers., Deep understanding of insurance lifecycle processes and their technical implementation: new business, underwriting rules, policy changes, renewals, cancellations, FNOL, claims processing, payments, billing schedules, and accounting feeds., Strong ability to translate business requirements into system logic, interface definitions, data mapping documents, and technical acceptance criteria., Practical experience analyzing API specifications, designing integration flows, and collaborating with developers/architects during solution design and implementation., Proficiency with Agile tools (JIRA, Confluence) and experience delivering within Scrum or SAFe structures in multi‑team, multi‑vendor environments., Exceptional communication skills in English, able to interact with both business stakeholders and deeply technical teams in global insurance programs (German or French is a plus)., Strong analytical mindset with proven experience in system analysis, problem decomposition, data flow understanding, and cross‑functional collaboration across underwriting, actuarial, operations, and technical engineering teams.

What we offer, Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First language platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings., Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies., Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details., Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.

Benefits, sharing the costs of sports activities, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives, access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist

Recruitment stages, Interview with the recruiter, Competency Tests/Language Verification, Video call with a manager, Final Decision

Capgemini Polska , Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

This is how we work,

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

TECH & TOOLS YOU’LL WORK WITH

Core Insurance Platforms:

• Experience with PAS/Claims/Billing platforms (Guidewire, Duck Creek, Sapiens, INSIS).

API & Integration Tools:

• Postman, Swagger/OpenAPI, SOAP UI for analyzing REST/SOAP services, validating payloads, testing integrations, and documenting service behaviors.

• Familiarity with integration layers such as ESB and others is an advantage.

Data & Mapping:

• JSON/XML structure analysis, data mapping between systems, entity modelling, input/output schema design.

• Experience working with ETL pipelines or data migration tools is a plus.

Project & Delivery Tools:

• JIRA (story writing, workflow configuration, backlog management), Confluence (functional specs, data dictionaries, integration design documentation).

• Agile frameworks (Scrum, SAFe) in largescale insurance transformation programs.

Process & Workflow Modelling:

• BPMN tools (e.g., Signavio, Visio, Camunda) for modelling underwriting, FNOL, policy lifecycle, and billing processes.

• Decision modelling (DMN), rules engines or rating engines (e.g., Guidewire Rating Engine).

Soft skills for project delivery:

• Stakeholder Management: Build strong relationships with business SMEs, architects, developers, and testers; manage expectations and ensure alignment across teams.

• Requirements Facilitation: Lead workshops, conduct end users interviews, clarify use cases and align multi system requirements across all involved IT architecture (PAS, Claims, Billing, and CRM).

• Communication Skills: Explain Business concepts into technical concepts clearly to technical teams; translate business needs into concise, structured requirements that includes data mapping, UML diagrams.

• Analytical Thinking: Break down complex insurance processes, identify gaps, analyze root causes, and propose practical solutions aligned with system capabilities.

• Collaboration & Teamwork: Work effectively in multi vendor, global Agile teams; support other BAs, developers, QAs, architects, and product owners.

• Adaptability: Adjust quickly to changing scope, emerging business needs, and evolving technical constraints in dynamic insurance programs.

• Conflict & Issue Resolution: Address requirement conflicts, clarify ambiguities, drive decisions, and support smooth delivery across workstreams.

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

TECH & TOOLS YOU’LL WORK WITH

Core Insurance Platforms:

• Experience with PAS/Claims/Billing platforms (Guidewire, Duck Creek, Sapiens, INSIS).

API & Integration Tools:

• Postman, Swagger/OpenAPI, SOAP UI for analyzing REST/SOAP services, validating payloads, testing integrations, and documenting service behaviors.

• Familiarity with integration layers such as ESB and others is an advantage.

Data & Mapping:

• JSON/XML structure analysis, data mapping between systems, entity modelling, input/output schema design.

• Experience working with ETL pipelines or data migration tools is a plus.

Project & Delivery Tools:

• JIRA (story writing, workflow configuration, backlog management), Confluence (functional specs, data dictionaries, integration design documentation).

• Agile frameworks (Scrum, SAFe) in largescale insurance transformation programs.

Process & Workflow Modelling:

• BPMN tools (e.g., Signavio, Visio, Camunda) for modelling underwriting, FNOL, policy lifecycle, and billing processes.

• Decision modelling (DMN), rules engines or rating engines (e.g., Guidewire Rating Engine).

Soft skills for project delivery:

• Stakeholder Management: Build strong relationships with business SMEs, architects, developers, and testers; manage expectations and ensure alignment across teams.

• Requirements Facilitation: Lead workshops, conduct end users interviews, clarify use cases and align multi system requirements across all involved IT architecture (PAS, Claims, Billing, and CRM).

• Communication Skills: Explain Business concepts into technical concepts clearly to technical teams; translate business needs into concise, structured requirements that includes data mapping, UML diagrams.

• Analytical Thinking: Break down complex insurance processes, identify gaps, analyze root causes, and propose practical solutions aligned with system capabilities.

• Collaboration & Teamwork: Work effectively in multi vendor, global Agile teams; support other BAs, developers, QAs, architects, and product owners.

• Adaptability: Adjust quickly to changing scope, emerging business needs, and evolving technical constraints in dynamic insurance programs.

• Conflict & Issue Resolution: Address requirement conflicts, clarify ambiguities, drive decisions, and support smooth delivery across workstreams.

Your responsibilities

• Act as the key bridge between insurance business teams (Underwriting, Claims, Policy, Billing) and technical delivery teams, translating insurance processes into detailed functional, integration, and system requirements for complex core‑system implementations.
• Lead end‑to‑end definition of features in core system implementations.
• Analyse and document API specifications (REST/SOAP), including quote/bind flows, claim events, billing transactions, payment interfaces, and integrations with pricing/rating engines.
• Map and optimize insurance workflows using BPMN and translate them into system behaviours, screen flows, entity models, validation rules, underwriting rules, and event triggers.
• Work closely with architects and developers to design integration patterns, data transformations, and service contracts between CRM, PAS, Claims, Billing, Underwriting Workbenches, and external data providers (risk scores, raters, document services, accounting systems).
• Validate target solution architecture designs for compliance with insurance regulations (IDD, Solvency II), audit requirements, product rule frameworks, and cross‑system data integrity expectations.
• Use JIRA and Confluence or Azure DevOps to manage detailed user stories with technical acceptance criteria, maintain interface specifications, track defects, support PI planning, and maintain traceability across multiple delivery streams.
• Support end‑to‑end test cycles by preparing detailed user stories, test scenarios, validating integration behaviour, analysing API requests/responses, and verifying system configuration correctness across environments.

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Benefits, sharing the costs of sports activities, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives, access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist

Recruitment stages, Interview with the recruiter, Competency Tests/Language Verification, Video call with a manager, Final Decision

Capgemini Polska , Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

This is how we work,

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

TECH & TOOLS YOU’LL WORK WITH

Core Insurance Platforms:

• Experience with PAS/Claims/Billing platforms (Guidewire, Duck Creek, Sapiens, INSIS).

API & Integration Tools:

• Postman, Swagger/OpenAPI, SOAP UI for analyzing REST/SOAP services, validating payloads, testing integrations, and documenting service behaviors.

• Familiarity with integration layers such as ESB and others is an advantage.

Data & Mapping:

• JSON/XML structure analysis, data mapping between systems, entity modelling, input/output schema design.

• Experience working with ETL pipelines or data migration tools is a plus.

Project & Delivery Tools:

• JIRA (story writing, workflow configuration, backlog management), Confluence (functional specs, data dictionaries, integration design documentation).

• Agile frameworks (Scrum, SAFe) in largescale insurance transformation programs.

Process & Workflow Modelling:

• BPMN tools (e.g., Signavio, Visio, Camunda) for modelling underwriting, FNOL, policy lifecycle, and billing processes.

• Decision modelling (DMN), rules engines or rating engines (e.g., Guidewire Rating Engine).

Soft skills for project delivery:

• Stakeholder Management: Build strong relationships with business SMEs, architects, developers, and testers; manage expectations and ensure alignment across teams.

• Requirements Facilitation: Lead workshops, conduct end users interviews, clarify use cases and align multi system requirements across all involved IT architecture (PAS, Claims, Billing, and CRM).

• Communication Skills: Explain Business concepts into technical concepts clearly to technical teams; translate business needs into concise, structured requirements that includes data mapping, UML diagrams.

• Analytical Thinking: Break down complex insurance processes, identify gaps, analyze root causes, and propose practical solutions aligned with system capabilities.

• Collaboration & Teamwork: Work effectively in multi vendor, global Agile teams; support other BAs, developers, QAs, architects, and product owners.

• Adaptability: Adjust quickly to changing scope, emerging business needs, and evolving technical constraints in dynamic insurance programs.

• Conflict & Issue Resolution: Address requirement conflicts, clarify ambiguities, drive decisions, and support smooth delivery across workstreams.