Senior Staff Analyst, Customer Research and Intelligence

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We’re seeking a seasoned Senior Staff Analyst of Primary Customer Research and Field Intelligence to lead our customer insight and Field Intelligence initiatives and shape how we understand and act on customer needs. This leader will design and execute research programs that directly influence our product, marketing, and customer experience strategies. The ideal candidate combines deep research expertise with business acumen and storytelling skill.

The role requires active collaboration with the team in California, USA, and calls for a global operating mindset—one that embraces adaptable work hours as an opportunity to connect, contribute, and drive meaningful impact across time zones.

This role resides within Equinix’s Enterprise Data & Analytics team, and reports to the Senior Director of Data Product, Go-To-Market.