Your responsibilities, Implementing and evolving the ServiceNow platform with cross-functional partners to support finance, procurement, HR, and other future service areas., Driving global adoption and optimization of ServiceNow solutions to improve operational efficiency and enhance user experience., Eliminating email as a service request channel and reducing email dependency across other service interactions., Collaborating across Astellas GBS and engaging specialized teams to ensure effective change management and successful project delivery., Communicating transformation progress, conducting readiness assessments, and presenting insights to stakeholders and governance forums.

Practical experience with ServiceNow platform implementations across Finance, Procurement, HR, and IT, including user adoption and communication strategies., Strong background in analyzing business needs, managing ServiceNow requirements, and collaborating with IT and development teams to deliver outcomes., Proven ability to lead large-scale, global projects and drive change management initiatives in complex organizational environments., Experience with Agile methodologies, process mapping/design, and leading cross-functional teams as a Business Lead., Excellent interpersonal, communication, and problem-solving skills, with the ability to build trust and influence senior stakeholders., Experience with DevOps environments., Proficiency in business English is essential for effective cross-country collaboration.

Optional, ITIL certification will be an asset.

What we offer, Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide., Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day., Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare., A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

additional-module

Location and Working Environment, , This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office, , Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

additional-module

Our Organizational Values and Behaviors, Impact, Innovation, Integrity, One Astellas, Accountability, Courage, Sense of Urgency, Outcome Focus

ASTELLAS PHARMA CAPABILITY CENTRE POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com., , Are you driven to make a real difference in the lives of patients?, , We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact., , Astellas’ Global Capability Centres – Overview, , Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico., , The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands., , Our GCCs are an integral part of Astellas, guided by our shared values and behaviours, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.

This is how we work,

About the project

In this role, you will lead the implementation and evolution of the enterprise-wide ServiceNow platform, ensuring a seamless and consistent service experience across regions and functions. As the Service Channels Lead, you will play a pivotal role in driving operational excellence by optimizing service delivery channels, enhancing user engagement, and enabling cross-functional collaboration. Your work will directly contribute to the success of global transformation initiatives, supporting Finance, Procurement, HR, and other enterprise functions in delivering efficient, scalable services.

Your responsibilities

• Implementing and evolving the ServiceNow platform with cross-functional partners to support finance, procurement, HR, and other future service areas.
• Driving global adoption and optimization of ServiceNow solutions to improve operational efficiency and enhance user experience.
• Eliminating email as a service request channel and reducing email dependency across other service interactions.
• Collaborating across Astellas GBS and engaging specialized teams to ensure effective change management and successful project delivery.
• Communicating transformation progress, conducting readiness assessments, and presenting insights to stakeholders and governance forums.

What we offer

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

additional-module

Location and Working Environment

This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office

Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

additional-module

Location and Working Environment, , This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office, , Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

additional-module

Our Organizational Values and Behaviors, Impact, Innovation, Integrity, One Astellas, Accountability, Courage, Sense of Urgency, Outcome Focus

About the project

In this role, you will lead the implementation and evolution of the enterprise-wide ServiceNow platform, ensuring a seamless and consistent service experience across regions and functions. As the Service Channels Lead, you will play a pivotal role in driving operational excellence by optimizing service delivery channels, enhancing user engagement, and enabling cross-functional collaboration. Your work will directly contribute to the success of global transformation initiatives, supporting Finance, Procurement, HR, and other enterprise functions in delivering efficient, scalable services.

Your responsibilities

• Implementing and evolving the ServiceNow platform with cross-functional partners to support finance, procurement, HR, and other future service areas.
• Driving global adoption and optimization of ServiceNow solutions to improve operational efficiency and enhance user experience.
• Eliminating email as a service request channel and reducing email dependency across other service interactions.
• Collaborating across Astellas GBS and engaging specialized teams to ensure effective change management and successful project delivery.
• Communicating transformation progress, conducting readiness assessments, and presenting insights to stakeholders and governance forums.

additional-module

Location and Working Environment

This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office

Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Our Organizational Values and Behaviors

• Impact
• Innovation
• Integrity
• One Astellas
• Accountability
• Courage
• Sense of Urgency
• Outcome Focus

additional-module

Location and Working Environment, , This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office, , Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

additional-module

Our Organizational Values and Behaviors, Impact, Innovation, Integrity, One Astellas, Accountability, Courage, Sense of Urgency, Outcome Focus

ASTELLAS PHARMA CAPABILITY CENTRE POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com., , Are you driven to make a real difference in the lives of patients?, , We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact., , Astellas’ Global Capability Centres – Overview, , Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico., , The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands., , Our GCCs are an integral part of Astellas, guided by our shared values and behaviours, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.

This is how we work,

About the project

In this role, you will lead the implementation and evolution of the enterprise-wide ServiceNow platform, ensuring a seamless and consistent service experience across regions and functions. As the Service Channels Lead, you will play a pivotal role in driving operational excellence by optimizing service delivery channels, enhancing user engagement, and enabling cross-functional collaboration. Your work will directly contribute to the success of global transformation initiatives, supporting Finance, Procurement, HR, and other enterprise functions in delivering efficient, scalable services.

Your responsibilities

• Implementing and evolving the ServiceNow platform with cross-functional partners to support finance, procurement, HR, and other future service areas.
• Driving global adoption and optimization of ServiceNow solutions to improve operational efficiency and enhance user experience.
• Eliminating email as a service request channel and reducing email dependency across other service interactions.
• Collaborating across Astellas GBS and engaging specialized teams to ensure effective change management and successful project delivery.
• Communicating transformation progress, conducting readiness assessments, and presenting insights to stakeholders and governance forums.

What we offer

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

additional-module

Location and Working Environment

This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office

Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.