ServiceNow Technical Product Manager

Codzienne zadania

• Platform Expertise & Stakeholder Engagement: Serve as the primary point of contact and platform expert for business clients and stakeholders, offering guidance on ServiceNow capabilities and opportunities.
• Roadmap Development & Maintenance: Develop and maintain a strategic roadmap for the Customer Service Management (CSM) component of the ServiceNow platform, aligning with business goals and priorities.
• Business User Advocacy: Act as a trusted advisor to business users, providing insights and expertise on ServiceNow functionalities, especially within the CSM domain.
• Requirements Gathering & Translation: Collaborate with stakeholders and business users to gather and analyze needs, translating them into precise technical specifications and actionable plans.
• Cross-Functional Collaboration: Work closely with the Business Product Owner, ServiceNow ITSM Product Owner, developers, and IT operations teams to ensure smooth integration and adoption of new solutions.
• Technical Alignment & Business Analysis: Deliver technical expertise and comprehensive business analysis, ensuring that technical solutions are aligned with evolving business needs.
• Development Team Coordination: Partner with a team of developers to effectively execute ServiceNow CSM initiatives, ensuring technical feasibility and adherence to deadlines.
• Documentation & reporting: maintain comprehensive documentation and produce regular reports to inform stakeholders of progress, outcomes and decisions
• Guidance & Mentorship: Provide leadership and mentorship to team members, cultivating a collaborative, innovative, and growth-oriented work environment.
• Continuous Improvement & Learning: Stay updated with the latest ServiceNow advancements and industry trends, fostering a culture of continuous improvement and learning

Must have

• ServiceNow
• CSM