Why Choose TD SYNNEX

As a Fortune 500 global technology distributor operating in over 100 countries, TD SYNNEX connects the world's leading technology vendors with thousands of partners and customers. With over 22,000 employees globally, we support complex digital platforms that power critical business operations every day.

The Site Operations team plays a key role in ensuring platform stability, reliability, and continuous improvement across our Digital Business landscape. This role offers the opportunity to work close to production systems, influence operational standards, and have real impact on service quality across the organization.

About the Role

As a SiteOps Engineer, you will be responsible for managing and resolving incidents and bugs across TD SYNNEX digital platforms. You'll combine hands-on technical skills with strong incident and stakeholder management, ensuring issues are triaged, investigated, communicated and resolved, with the underlying aim to prevent a re-occurance.

You'll work closely with Engineering, DevOps, Security, QA, and Business teams, acting as a key operational representative within the Digital Business unit. This role can be based anywhere in Europe or APJ (subject to local hiring entity).

What You'll Do

• Lead and manage incidents, ensuring correct triage, prioritization, investigation and resolution within SLAs
• Perform root-cause analysis and collaborate with architects and developers on technical solutions for bugs
• Ensure P1-P4 incidents are tracked, managed, and resolved within agreed SLAs
• Identify recurring issues and platform trends to reduce incident volume and improve reliability
• Act as change lead for bug fixes and operational improvements
• Maintain high-quality incident and backlog management, ensuring accurate reporting and data hygiene
• Mentor and support other SiteOps team members
• Build strong working relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams
• Continuously develop expertise in TD SYNNEX web solutions and operational processes
• Support the in-house SiteOps development team with technical debt tasks to ensure a bug free platform
  
  

What We're Looking For

• 3+ years' experience developing or supporting web solutions using C# .NET
• Solid understanding of incident and change management (ITIL v4 exposure is a plus)
• Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIs
• Experience using observability tools (e.g. Dynatrace, New Relic, Prometheus)
• Experience with log analysis tools (e.g. Datadog, Graylog, Log Analytics, AppInsights)
• Experience working in Agile / Scrum environments
• Proven ability to lead incidents through to resolution
• Comfortable working across distributed, multicultural teams
• Fluent in English (written and spoken)